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Evaluating E-Government Development among Africa Union Member States: An Analysis of the Impact of E-Government on Public Administration and Governance in Ghana

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  • Bernard John Tiika

    (School of Management and Economics, University of Electronic Science and Technology of China, Chengdu 610054, China
    Center for West Africa Studies, University of Electronic Science and Technology of China, Chengdu 610054, China
    Central Administration, University for Development Studies, Tamale P.O. Box TL1350, Ghana)

  • Zhiwei Tang

    (School of Management and Economics, University of Electronic Science and Technology of China, Chengdu 610054, China
    Center for West Africa Studies, University of Electronic Science and Technology of China, Chengdu 610054, China)

  • Jacob Azaare

    (School of Computing and Information Sciences, C. K. Tedam University of Technology and Applied Sciences, Navrongo P.O. Box 24, Ghana)

  • Joshua Caleb Dagadu

    (Department of Information Technology Education, Akenten Appiah-Menkah University of Skills Training and Entrepreneurial Development, Kumasi P.O Box 1277, Ghana)

  • Samuel Nii-Ayi Otoo

    (Central Administration, University for Development Studies, Tamale P.O. Box TL1350, Ghana)

Abstract

The adoption of e-government promises efficiency in the delivery of government services to citizens across various sectors of the economy. Due to this, most Global North countries have advanced in the deployment of e-government for improving public-service delivery. Unfortunately, most African countries, including Ghana, are still lagging in e-government development. This study examined e-government development across African Union member states. It explored the role of e-government in the reform of public administration and governance, focusing on Ghana as a case study. Using a mixed-method approach, the study analyzed secondary data of key e-government indicators using the TOPSIS method. This helped underscore the transformative impact on public administration and governance by using primary data via interviews. The results show advanced progress in some African countries, including Ghana, due to aligned digital strategies with national policies. Also, technology integration is evident in Ghana’s public sector and is reshaping public administration and governance. The study recommends that to achieve the long-term sustainability of these advancements, interagency collaboration and data-sharing mechanisms between the public and private sectors should be strengthened, while all forms of silos should be broken to promote the delivery of services. This study enhances public-service delivery by identifying areas needing both improvement and allocation of resources for shaping e-government policy development.

Suggested Citation

  • Bernard John Tiika & Zhiwei Tang & Jacob Azaare & Joshua Caleb Dagadu & Samuel Nii-Ayi Otoo, 2024. "Evaluating E-Government Development among Africa Union Member States: An Analysis of the Impact of E-Government on Public Administration and Governance in Ghana," Sustainability, MDPI, vol. 16(3), pages 1-18, February.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:3:p:1333-:d:1333621
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    References listed on IDEAS

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    1. Jose A. Puppim De Oliveira & Yijia Jing & Paul Collins & Shuhua Monica Liu & Qianli Yuan, 2015. "The Evolution of Information and Communication Technology in Public Administration," Public Administration & Development, Blackwell Publishing, vol. 35(2), pages 140-151, May.
    2. Jorge Hochstetter & Felipe Vásquez & Mauricio Diéguez & Ana Bustamante & Jeferson Arango-López, 2023. "Transparency and E-Government in Electronic Public Procurement as Sustainable Development," Sustainability, MDPI, vol. 15(5), pages 1-24, March.
    3. World Bank, 2017. "The World Bank Annual Report 2017," World Bank Publications - Books, The World Bank Group, number 27986, December.
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