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Unveiling Consumer Satisfaction with AI-Generated Museum Cultural and Creative Products Design: Using Importance–Performance Analysis

Author

Listed:
  • He Li

    (School of the Arts, Kyungpook National University, Daegu 37224, Republic of Korea)

  • Ye Zhu

    (School of the Arts, Kyungpook National University, Daegu 37224, Republic of Korea)

  • Qihan Guo

    (School of Art and Design, Wuhan University of Technology, Wuhan 430070, China)

  • Jingyu Wang

    (School of the Arts, Kyungpook National University, Daegu 37224, Republic of Korea)

  • Mingxi Shi

    (School of the Arts, Kyungpook National University, Daegu 37224, Republic of Korea)

  • Weishang Liu

    (School of Arts and Design, Yanshan University, Qinhuangdao 066004, China)

Abstract

While artificial intelligence (AI) is being increasingly utilized in the design of museum cultural and creative products (MCCPs), limited research has explored consumer satisfaction with these AI-generated designs. This study quantitatively examined the impact of AI-generated MCCP design on consumer satisfaction and proposed strategies for improvement. A comprehensive evaluation system consisting of fourteen factor indicators across four dimensions was constructed through literature research, user interviews, and expert suggestions. On this basis, a survey with 297 consumers was then conducted using AI-generated cultural and creative products from the Dunhuang Museum. Additionally, the Importance–Performance Analysis (IPA) method was employed to analyze the importance of various factors in these AI-generated designs and their impacts on consumer satisfaction. The findings revealed that, while consumers expressed high satisfaction in terms of product functionality and creative attraction, improvements are needed in cultural expression and user experience. It is recommended that creating a multimodal museum database, developing structured prompt card models, and building an MCCP design platform with full-process AI participation would help to increase consumer satisfaction. This study can provide theoretical and practical references for the intelligent development of MCCPs’ design and promote the sustainable development of cultural heritage.

Suggested Citation

  • He Li & Ye Zhu & Qihan Guo & Jingyu Wang & Mingxi Shi & Weishang Liu, 2024. "Unveiling Consumer Satisfaction with AI-Generated Museum Cultural and Creative Products Design: Using Importance–Performance Analysis," Sustainability, MDPI, vol. 16(18), pages 1-28, September.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:18:p:8203-:d:1481979
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    References listed on IDEAS

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    1. Andreas Eggert & Wolfgang Ulaga, 2002. "Customer perceived value: a substitute for satisfaction in business markets?," Post-Print hal-00484980, HAL.
    2. Sheth, Jagdish N. & Newman, Bruce I. & Gross, Barbara L., 1991. "Why we buy what we buy: A theory of consumption values," Journal of Business Research, Elsevier, vol. 22(2), pages 159-170, March.
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