IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i14p6179-d1438755.html
   My bibliography  Save this article

Analyzing the Benefits of Industry 4.0 Technologies That Impact Sustainability 4.0 in Banking Services

Author

Listed:
  • Igor Fellype Loureiro Valenca Filgueiras

    (Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil)

  • Fagner José Coutinho de Melo

    (Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil)

  • Eryka Fernanda Miranda Sobral

    (Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil)

  • Aline Amaral Leal Barbosa

    (Departamento de Engenharia de Produção, Universidade Federal de Pernambuco, Recife 50100-010, PE, Brazil)

  • Denise Dumke de Medeiros

    (Departamento de Engenharia de Produção, Universidade Federal de Pernambuco, Recife 50100-010, PE, Brazil)

  • Pablo Aurélio Lacerda de Almeida Pinto

    (Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil)

  • Bartira Pereira Amorim

    (Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil)

Abstract

The main aim of this paper is to analyze, through the Interpretive Structural Modeling (ISM) methodology, the contextual relationships between the systematization of benefits influenced by Industry 4.0 technologies in the banking services sector from the perspective of Sustainability 4.0. The proposed ISM approach was structured based on 14 benefits capable of influencing Sustainability 4.0 in the services sector through I4.0 technologies. The results showed that Macro (5) and Customer (8) benefits have a direct influence on all other S4.0 benefits in the banking sector. The article presents valuable managerial implications for managers of organizations that intend to or currently use 4.0 technologies in the banking services sector. A priori, the search for economic advantages appears to be a catalyst with greater influence on the model. However, this is not entirely evident, since there appears to be a strong interconnection between social, environmental, and economic benefits. This suggests that the search for other attributes beyond financial aspects can generate advantages for the organization considered essential for the type of business explored.

Suggested Citation

  • Igor Fellype Loureiro Valenca Filgueiras & Fagner José Coutinho de Melo & Eryka Fernanda Miranda Sobral & Aline Amaral Leal Barbosa & Denise Dumke de Medeiros & Pablo Aurélio Lacerda de Almeida Pinto , 2024. "Analyzing the Benefits of Industry 4.0 Technologies That Impact Sustainability 4.0 in Banking Services," Sustainability, MDPI, vol. 16(14), pages 1-25, July.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:14:p:6179-:d:1438755
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/14/6179/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/16/14/6179/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Svitlana Khalatur & Manuela Tvaronavičienė & Manuela Tvaronavičienė & Olena Dovgal & Olena Dovgal & Oksana Levkovich & Oksana Vodolazska, 2022. "Impact of selected factors on digitalization of financial sector," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 10(1), pages 358-377, September.
    2. Sumit Paul & Syed Mithun Ali & Mohd Asif Hasan & Sanjoy Kumar Paul & Golam Kabir, 2022. "Critical Success Factors for Supply Chain Sustainability in the Wood Industry: An Integrated PCA-ISM Model," Sustainability, MDPI, vol. 14(3), pages 1-18, February.
    3. Francisco Tardelli da Silva & Ismael Cristofer Baierle & Ricardo Gonçalves de Faria Correa & Miguel Afonso Sellitto & Fernanda Araujo Pimentel Peres & Liane Mahlmann Kipper, 2023. "Open Innovation in Agribusiness: Barriers and Challenges in the Transition to Agriculture 4.0," Sustainability, MDPI, vol. 15(11), pages 1-14, May.
    4. Sergio Barile & Bernardino Quattrociocchi & Mario Calabrese & Francesca Iandolo, 2018. "Sustainability and the Viable Systems Approach: Opportunities and Issues for the Governance of the Territory," Sustainability, MDPI, vol. 10(3), pages 1-17, March.
    5. Sang M. Lee & DonHee Lee, 2020. "“Untact”: a new customer service strategy in the digital age," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 1-22, March.
    6. Weng Siew Lam & Weng Hoe Lam & Pei Fun Lee, 2023. "A Bibliometric Analysis of Digital Twin in the Supply Chain," Mathematics, MDPI, vol. 11(15), pages 1-24, July.
    7. Andrej Agacevic & Ming Xu, 2020. "Chinese Tourists as a Sustainable Boost to Low Seasons in Ex-Yugoslavia Destinations," Sustainability, MDPI, vol. 12(2), pages 1-38, January.
    8. Ammar Y. Alqahtani, 2022. "Investigation of startups’ sustainability: empirical evidence from Saudi Arabia," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 10(1), pages 107-131, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mu-Hsun Tseng & Jian-Yu Lian & An-Shun Liu & Peng-Ting Chen, 2025. "An Interpretive Structural Modeling Approach for Biomedical Innovation Strategy Models with Sustainability," Sustainability, MDPI, vol. 17(15), pages 1-25, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alexandra Nicoleta Ciucu-Durnoi & Camelia Delcea & Aurelia Stănescu & Cosmin Alexandru Teodorescu & Vanesa Mădălina Vargas, 2024. "Beyond Industry 4.0: Tracing the Path to Industry 5.0 through Bibliometric Analysis," Sustainability, MDPI, vol. 16(12), pages 1-26, June.
    2. Chiang, Ai-Hsuan & Trimi, Silvana & Lo, Yu-Ju, 2022. "Emotion and service quality of anthropomorphic robots," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    3. Daniel Belanche & Luis V. Casaló & Carlos Flavián & Alfredo Pérez-Rueda, 2021. "The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 45-75, March.
    4. Justina Sidlauskiene & Yannick Joye & Vilte Auruskeviciene, 2023. "AI-based chatbots in conversational commerce and their effects on product and price perceptions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-21, December.
    5. Letizia Lo Presti & Mario Testa & Vittoria Marino & Pierpaolo Singer, 2019. "Engagement in Healthcare Systems: Adopting Digital Tools for a Sustainable Approach," Sustainability, MDPI, vol. 11(1), pages 1-15, January.
    6. Lee, Sang M. & Lee, DonHee, 2021. "Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    7. Soon Goo Hong & DonHee Lee, 2023. "Development of a citizen participation public service innovation model based on smart governance," Service Business, Springer;Pan-Pacific Business Association, vol. 17(3), pages 669-694, September.
    8. Syed Mithun Ali & Andrea Appolloni & Fausto Cavallaro & Idiano D’Adamo & Assunta Di Vaio & Francesco Ferella & Massimo Gastaldi & Muhammad Ikram & Nallapaneni Manoj Kumar & Michael Alan Martin & Abdul, 2023. "Development Goals towards Sustainability," Sustainability, MDPI, vol. 15(12), pages 1-11, June.
    9. Sung, Kiseo & Park, Kyu-Tae & Lee, Hakyeon, 2024. "Landscaping the digital twin technology: Patent-based networks and technology reference model," Technological Forecasting and Social Change, Elsevier, vol. 206(C).
    10. Seon Hee Kim & Se Ran Yoo & Hyeon Mo Jeon, 2022. "The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond," Service Business, Springer;Pan-Pacific Business Association, vol. 16(3), pages 771-790, September.
    11. Sang M. Lee & DonHee Lee, 2020. "Healthcare wearable devices: an analysis of key factors for continuous use intention," Service Business, Springer;Pan-Pacific Business Association, vol. 14(4), pages 503-531, December.
    12. Bruckberger, Gianna & Fuchs, Christoph & Schreier, Martin & Osselaer, Stijn M.J. Van, 2023. "Retailing Groundedness: How to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness," Journal of Retailing, Elsevier, vol. 99(4), pages 594-604.
    13. Young Joong Kim & Jung Sook Park & Hyeon Mo Jeon, 2021. "Experiential Value, Satisfaction, Brand Love, and Brand Loyalty toward Robot Barista Coffee Shop: The Moderating Effect of Generation," Sustainability, MDPI, vol. 13(21), pages 1-16, October.
    14. Laura Lucia-Palacios & Victoria Bordonoba-Juste & Raúl Pérez-López, 2021. "Consumer-to-consumer reselling adoption among European countries: differences between old and young millennials," Service Business, Springer;Pan-Pacific Business Association, vol. 15(2), pages 253-279, June.
    15. Francesco Polese & Carmen Gallucci & Luca Carrubbo & Rosalia Santulli, 2021. "Predictive Maintenance as a Driver for Corporate Sustainability: Evidence from a Public-Private Co-Financed R&D Project," Sustainability, MDPI, vol. 13(11), pages 1-21, May.
    16. Miikka J. Lehtonen & J. Tuomas Harviainen & Annakaisa Kultima, 2023. "How monetization mechanisms in mobile games influence consumers’ identity extensions," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 113-136, March.
    17. Chauhan, Chetna & Parida, Vinit & Dhir, Amandeep, 2022. "Linking circular economy and digitalisation technologies: A systematic literature review of past achievements and future promises," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    18. Mohamed Rafik Noor Mohamed Qureshi, 2022. "Evaluating Enterprise Resource Planning (ERP) Implementation for Sustainable Supply Chain Management," Sustainability, MDPI, vol. 14(22), pages 1-21, November.
    19. Jonghwa Kim, 2020. "Analysis for Growth Potential in Response to Changes in the Online Food Market," Sustainability, MDPI, vol. 12(11), pages 1-20, May.
    20. Jörg Finsterwalder & Alastair G. Tombs, 2021. "Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 563-586, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:14:p:6179-:d:1438755. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.