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An Analysis of the Technology, Service Quality, and Relevance for CSBC Corporation: Taiwan’s Installation of Scrubber Systems

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  • Tien-Chun Ho

    (Department of Shipping and Transportation Management, National Penghu University of Science and Technology, Magong 880011, Taiwan)

  • Hsuan-Shih Lee

    (Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 202301, Taiwan
    Department of Information Management, Ming Chuan University, Taipei 111005, Taiwan)

Abstract

Shipping by sea is the most cost-effective way of shipping globally; yet, ship emissions make up 10% of global emissions. That means ocean freight is key to maintaining the global economy that we are accustomed to and if we do not deal with the emission problems of ships, the global industrial economy of the shipping industry will not be sustainable. In view of the importance of marine environmental conservation, the International Maritime Organization (IMO) has adopted a comprehensive set of regulations to support the implementation of emission standards for marine fuel oil, limiting sulfur to 0.5% or less. For this paper, a survey was conducted by Taiwanese carriers based on quality management system architectures, to explore the following factors using the Kano two-dimensional quality model, the importance performance analysis (IPA), and the revised decision-making trial and evaluation laboratory (RDEMATEL) to define the attributes, importance, satisfaction, and correlation that influence carriers’ choice of installing scrubber. The China Ship Building Corporation, Taiwan (CSBC) is the largest ship builder in Taiwan. Finally, the complete infrastructure is the primary area of service quality improvement for CSBC scrubber installation; the operators’ technical skill is the most influential factor, and shipyard operational efficiency is the main affected factor.

Suggested Citation

  • Tien-Chun Ho & Hsuan-Shih Lee, 2023. "An Analysis of the Technology, Service Quality, and Relevance for CSBC Corporation: Taiwan’s Installation of Scrubber Systems," Sustainability, MDPI, vol. 15(7), pages 1-20, March.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:7:p:5641-:d:1105432
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    References listed on IDEAS

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    4. Lorena Para‐González & Carlos Mascaraque‐Ramírez & Clara Cubillas‐Para, 2020. "Maximizing performance through CSR: The mediator role of the CSR principles in the shipbuilding industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2804-2815, November.
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