IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i13p8171-d855659.html
   My bibliography  Save this article

Water Resource Management in Hotels Using a Sustainable Balanced Scorecard

Author

Listed:
  • Natalia Antonova

    (Instituto Universitario de la Empresa, Universidad de La Laguna, 38200 San Cristobal de La Laguna, Spain)

  • Ines Ruiz-Rosa

    (Instituto Universitario de la Empresa, Universidad de La Laguna, 38200 San Cristobal de La Laguna, Spain)

  • Javier Mendoza-Jimenez

    (Instituto Universitario de la Empresa, Universidad de La Laguna, 38200 San Cristobal de La Laguna, Spain)

Abstract

It is essential to find a balance between tourism development and sustainable consumption of water resources. To achieve this goal, a Sustainable Balanced Scorecard connected to the Sustainable Development Goals (SDG) is proposed for optimal water resource management in the hotel sector. The Scorecard is based on four perspectives: customer, internal processes, learning and improvement, and financial. The key variables were agreed on with stakeholders in the sector, and the Sustainable Balanced Scorecard was tested empirically on a sample of 70 hotels in island tourism destinations in the Macaronesia region. The results revealed that though more and more hotels have tried to implement strategies to save water, they were still a long way from reaching the international standard of 140 L per guest night. In addition, there were significant differences concerning water consumption according to hotel category. The Sustainable Balanced Scorecard in this paper adds to the existing works about materiality in sustainability. It can also support business decision making about the SDGs and help potential investors.

Suggested Citation

  • Natalia Antonova & Ines Ruiz-Rosa & Javier Mendoza-Jimenez, 2022. "Water Resource Management in Hotels Using a Sustainable Balanced Scorecard," Sustainability, MDPI, vol. 14(13), pages 1-19, July.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:13:p:8171-:d:855659
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/13/8171/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/13/8171/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Dudin, Mikhail & Frolova, Evgenia, 2015. "The Balanced Scorecard as a basis for strategic company management in the context of the world economy transformation," Published Papers dud12, Russian Presidential Academy of National Economy and Public Administration.
    2. Fiorenzo Franceschini & Elisa Turina, 2012. "Proposal for a Performance Dashboard for the Monitoring of Water and Sewage Service Companies (WaSCs)," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 26(1), pages 63-80, January.
    3. Nicolas Madison & Eduardo Schiehll, 2021. "The Effect of Financial Materiality on ESG Performance Assessment," Sustainability, MDPI, vol. 13(7), pages 1-21, March.
    4. Eduardo Schiehll & Sam Kolahgar, 2021. "Financial materiality in the informativeness of sustainability reporting," Business Strategy and the Environment, Wiley Blackwell, vol. 30(2), pages 840-855, February.
    5. repec:rnp:artcls:dud12 is not listed on IDEAS
    6. Nguyen Tan Phong & Huynh Tien, 2021. "Water resource management and island tourism development: insights from Phu Quoc, Kien Giang, Vietnam," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(12), pages 17835-17856, December.
    7. Robert G. Eccles & Michael P. Krzus & Jean Rogers & George Serafeim, 2012. "The Need for Sector-Specific Materiality and Sustainability Reporting Standards," Journal of Applied Corporate Finance, Morgan Stanley, vol. 24(2), pages 65-71, June.
    8. Katarzyna Pietrucha-Urbanik & Janusz R. Rak, 2020. "Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations," Energies, MDPI, vol. 13(14), pages 1-20, July.
    9. Sandra Ricart & Rubén A. Villar-Navascués & Maria Hernández-Hernández & Antonio M. Rico-Amorós & Jorge Olcina-Cantos & Enrique Moltó-Mantero, 2021. "Extending Natural Limits to Address Water Scarcity? The Role of Non-Conventional Water Fluxes in Climate Change Adaptation Capacity: A Review," Sustainability, MDPI, vol. 13(5), pages 1-31, February.
    10. Ioanna Giannoukou & Christina C. Beneki, 2018. "Towards sustainability performance management system of tourism enterprises: a tourism sustainable balanced scorecard framework," International Journal of Global Environmental Issues, Inderscience Enterprises Ltd, vol. 17(2/3), pages 175-196.
    11. Hoque, Zahirul, 2014. "20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research," The British Accounting Review, Elsevier, vol. 46(1), pages 33-59.
    12. Ariadna Gabarda-Mallorquí & Rosa Maria Fraguell & Anna Ribas, 2018. "Exploring Environmental Awareness and Behavior among Guests at Hotels That Apply Water-Saving Measures," Sustainability, MDPI, vol. 10(5), pages 1-15, April.
    13. Sinha, Avik & Driha, Oana & Balsalobre-Lorente, Daniel, 2020. "Tourism and inequality in per capita water availability: is the linkage sustainable?," MPRA Paper 100093, University Library of Munich, Germany.
    14. Gössling, Stefan & Peeters, Paul & Hall, C. Michael & Ceron, Jean-Paul & Dubois, Ghislain & Lehmann, La Vergne & Scott, Daniel, 2012. "Tourism and water use: Supply, demand, and security. An international review," Tourism Management, Elsevier, vol. 33(1), pages 1-15.
    15. Erik G. Hansen & Stefan Schaltegger, 2016. "The Sustainability Balanced Scorecard: A Systematic Review of Architectures," Journal of Business Ethics, Springer, vol. 133(2), pages 193-221, January.
    16. Taryn De Mendonca & Yan Zhou, 2020. "When companies improve the sustainability of the natural environment: A study of large U.S. companies," Business Strategy and the Environment, Wiley Blackwell, vol. 29(3), pages 801-811, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ivo Hristov & Antonio Chirico & Andrea Appolloni, 2019. "Sustainability Value Creation, Survival, and Growth of the Company: A Critical Perspective in the Sustainability Balanced Scorecard (SBSC)," Sustainability, MDPI, vol. 11(7), pages 1-19, April.
    2. Iulia Lupu & Gheorghe Hurduzeu & Radu Lupu, 2022. "How Is the ESG Reflected in European Financial Stability?," Sustainability, MDPI, vol. 14(16), pages 1-14, August.
    3. Clea Beatriz Macagnan & Rosane Maria Seibert, 2021. "Sustainability Indicators: Information Asymmetry Mitigators between Cooperative Organizations and Their Primary Stakeholders," Sustainability, MDPI, vol. 13(15), pages 1-16, July.
    4. Jitender Kumar & Neha Prince & H. Kent Baker, 2022. "Balanced Scorecard: A Systematic Literature Review and Future Research Issues," FIIB Business Review, , vol. 11(2), pages 147-161, June.
    5. Jun Xie & Yoshitaka Tanaka & Alexander Ryota Keeley & Hidemichi Fujii & Shunsuke Managi, 2023. "Do investors incorporate financial materiality? Remapping the environmental information in corporate sustainability reporting," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(6), pages 2924-2952, November.
    6. Maria José Gomes & António Sousa & Jorge Novas & Ricardo Vinícius Dias Jordão, 2021. "Environmental Sustainability in Viticulture as a Balanced Scorecard Perspective of the Wine Industry: Evidence for the Portuguese Region of Alentejo," Sustainability, MDPI, vol. 13(18), pages 1-18, September.
    7. Muhammad Rafiq & Saif Maqbool & José Moleiro Martins & Mário Nuno Mata & Rui Miguel Dantas & Shumaila Naz & Anabela Batista Correia, 2021. "A Study on Balanced Scorecard and Its Impact on Sustainable Development of Renewable Energy Organizations; A Mediating Role of Political and Regulatory Institutions," Risks, MDPI, vol. 9(6), pages 1-18, June.
    8. Guler Aras & Evrim Hacioglu Kazak, 2022. "Enhancing Firm Value through the Lens of ESG Materiality: Evidence from the Banking Sector in OECD Countries," Sustainability, MDPI, vol. 14(22), pages 1-29, November.
    9. Oakes, Helen & Oakes, Steve, 2019. "An Overture for Organisational Transformation with accounting and music," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 64(C).
    10. Bianca Alves Almeida Machado & Lívia Cristina Pinto Dias & Alberto Fonseca, 2021. "Transparency of materiality analysis in GRI‐based sustainability reports," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 570-580, March.
    11. Zhihui Wang & Liangzhen Nie & Eila Jeronen & Lihua Xu & Meiai Chen, 2023. "Understanding the Environmentally Sustainable Behavior of Chinese University Students as Tourists: An Integrative Framework," IJERPH, MDPI, vol. 20(4), pages 1-17, February.
    12. Erik G. Hansen & Stefan Schaltegger, 2018. "Sustainability Balanced Scorecards and their Architectures: Irrelevant or Misunderstood?," Journal of Business Ethics, Springer, vol. 150(4), pages 937-952, July.
    13. Józef Ober & Janusz Karwot, 2021. "Tap Water Quality: Seasonal User Surveys in Poland," Energies, MDPI, vol. 14(13), pages 1-22, June.
    14. Rolf Uwe Fülbier & Thorsten Sellhorn, 2023. "Understanding and improving the language of business: How accounting and corporate reporting research can better serve business and society," Journal of Business Economics, Springer, vol. 93(6), pages 1089-1124, August.
    15. Nadia Albu & Catalin Nicolae Albu & Madalina Dumitru & Valentin Florentin Dumitru, 2013. "Plurality or convergence in sustainability reporting standards?," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 729-742, November.
    16. Karoline Bax & Giovanni Bonaccolto & Sandra Paterlini, 2023. "Do lower environmental, social, and governance (ESG) rated companies have higher systemic impact? Empirical evidence from Europe and the United States," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(3), pages 1406-1420, May.
    17. Vivek Pandey & Natalia Vidal & Rajat Panwar & Lubna Nafees, 2019. "Characterization of Sustainability Leaders and Laggards in the Global Food Industry," Sustainability, MDPI, vol. 11(18), pages 1-14, September.
    18. Shivendra Kumar & Andrew Groth & Ljubo Vlacic, 2015. "Cost Evaluation of Water and Wastewater Treatment Plants Using Water Price Index," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 29(9), pages 3343-3356, July.
    19. Marcelo Royo-Vela & Jonathan Cuevas Lizama, 2022. "Creating Shared Value: Exploration in an Entrepreneurial Ecosystem," Sustainability, MDPI, vol. 14(14), pages 1-23, July.
    20. Ramona Zharfpeykan, 2021. "Representative account or greenwashing? Voluntary sustainability reports in Australia's mining/metals and financial services industries," Business Strategy and the Environment, Wiley Blackwell, vol. 30(4), pages 2209-2223, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:13:p:8171-:d:855659. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.