IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v10y2018i8p2610-d159923.html
   My bibliography  Save this article

Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy

Author

Listed:
  • Uju Violet Alola

    (Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey)

  • Turgay Avci

    (Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey)

  • Ali Ozturen

    (Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey)

Abstract

The hotel business is globally acknowledged to significantly contribute to the tourism industry. Over time, supervisor’s incivility continues to be a serious issue where cases of the uncivil act are known to be costly to the organization and creating negative effects on employees’ health and organizational continuity. Human capital has also been highlighted as one of the key variables to organizational sustainability. Using convenience sampling method, this study adopted a total of 329 respondents’ perception to test the study variables. The effect of supervisor’s incivility was assessed against employee’s self-efficacy, turnover intention, emotional exhaustion, and job satisfaction. The study employed data gathered from four and five stars hotels in Nigeria using Analysis of a moment structures (IBM AMOS) software to analyze the hypothesized relationships. Empirical evidence shows that self-efficacy mediates the relationship between supervisor incivility, turnover intention, and job satisfaction. The results show that evidence of supervisor’s incivility negatively affects hotel employee.

Suggested Citation

  • Uju Violet Alola & Turgay Avci & Ali Ozturen, 2018. "Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy," Sustainability, MDPI, vol. 10(8), pages 1-16, July.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:8:p:2610-:d:159923
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/10/8/2610/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/10/8/2610/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Inyong Shin & Won-Moo Hur & Seongho Kang, 2016. "Employees’ Perceptions of Corporate Social Responsibility and Job Performance: A Sequential Mediation Model," Sustainability, MDPI, vol. 8(5), pages 1-12, May.
    2. Stacy H. Lee & Jung Ha-Brookshire, 2017. "Ethical Climate and Job Attitude in Fashion Retail Employees’ Turnover Intention, and Perceived Organizational Sustainability Performance: A Cross-Sectional Study," Sustainability, MDPI, vol. 9(3), pages 1-19, March.
    3. Rajagopal, 2014. "Organizations and Innovation," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 3, pages 58-86, Palgrave Macmillan.
    4. Robert G. Eccles & Ioannis Ioannou & George Serafeim, 2014. "The Impact of Corporate Sustainability on Organizational Processes and Performance," Management Science, INFORMS, vol. 60(11), pages 2835-2857, November.
    5. Uju Violet Alola & Andrew Adewale Alola, 2018. "Can Resilience Help? Coping with Job Stressor," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 4(1), pages 141-152, March.
    6. Pfeffer, Jeffrey, 2010. "Building Sustainable Organizations: The Human Factor," Research Papers 2017r, Stanford University, Graduate School of Business.
    7. Andrew Adewale Alola & Uju Violet Alola, 2018. "Agricultural land usage and tourism impact on renewable energy consumption among Coastline Mediterranean Countries," Energy & Environment, , vol. 29(8), pages 1438-1454, December.
    8. Sandra Kensbock & Janis Bailey & Gayle Jennings & Anoop Patiar, 2015. "Sexual Harassment of Women Working as Room Attendants within 5-Star Hotels," Gender, Work and Organization, Wiley Blackwell, vol. 22(1), pages 36-50, January.
    9. Reich, Tara C. & Hershcovis, M. Sandy, 2015. "Observing workplace incivility," LSE Research Online Documents on Economics 57943, London School of Economics and Political Science, LSE Library.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Serdar Çop & Victor Oluwafemi Olorunsola & Uju Violet Alola, 2021. "Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 671-682, January.
    2. Uju Violet Alola & Simplice A. Asongu & Andrew Adewale Alola, 2019. "Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy," Working Papers of the African Governance and Development Institute. 19/091, African Governance and Development Institute..
    3. Serdar Cop & Uju Violet Alola & Andrew Adewale Alola, 2020. "Perceived behavioral control as a mediator of hotels' green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental practice," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3495-3508, December.
    4. Silvia Lorincová & Miloš Hitka & Ľubica Bajzíková & Dagmar Weberová, 2019. "Are the motivational preferences of employees working in small enterprises in Slovakia changing in time?," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(4), pages 1618-1635, June.
    5. Muhammad Rashid Ali & Badar Nadeem Ashraf & Chuanmin Shuai, 2019. "Teachers’ Conflict-Inducing Attitudes and Their Repercussions on Students’ Psychological Health and Learning Outcomes," IJERPH, MDPI, vol. 16(14), pages 1-16, July.
    6. Boshra H. Namin & Torvald Øgaard & Jo Røislien, 2021. "Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review," IJERPH, MDPI, vol. 19(1), pages 1-19, December.
    7. Um-e-Rubbab & Sayyed Muhammad Mehdi Raza Naqvi, 2020. "Employee voice behavior as a critical factor for organizational sustainability in the telecommunications industry," PLOS ONE, Public Library of Science, vol. 15(9), pages 1-17, September.
    8. Isabel Carmona-Cobo & Eva Garrosa & Esther Lopez-Zafra, 2021. "Workers’ Observation of Uncivil Leadership: Is Tolerance for Workplace Incivility a Gendered Issue?," Sustainability, MDPI, vol. 13(11), pages 1-14, May.
    9. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    10. Éva Moffat & Liliane Rioux & Fabrizio Scrima, 2023. "The Relationship between Environmental Bullying and Turnover Intention and the Mediating Effects of Secure Workplace Attachment and Environmental Satisfaction: Implications for Organizational Sustaina," Sustainability, MDPI, vol. 15(15), pages 1-13, August.
    11. Massoud Moslehpour & Purevdulam Altantsetseg & Weiming Mou & Wing-Keung Wong, 2018. "Organizational Climate and Work Style: The Missing Links for Sustainability of Leadership and Satisfied Employees," Sustainability, MDPI, vol. 11(1), pages 1-17, December.
    12. Marli Gonan Božac & Katarina Kostelić, 2021. "HR Managers’ Emotions in Strategic Decision-Making Events: Evidence from Croatia," Sustainability, MDPI, vol. 13(2), pages 1-31, January.
    13. Camelia Oprean-Stan & Sebastian Stan & Vasile Brătian, 2020. "Corporate Sustainability and Intangible Resources Binomial: New Proposal on Intangible Resources Recognition and Evaluation," Sustainability, MDPI, vol. 12(10), pages 1-23, May.
    14. Francisco Rodríguez-Cifuentes & Jesús Farfán & Gabriela Topa, 2018. "Older Worker Identity and Job Performance: The Moderator Role of Subjective Age and Self-Efficacy," IJERPH, MDPI, vol. 15(12), pages 1-13, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Uju Violet Alola & Simplice A. Asongu & Andrew Adewale Alola, 2019. "Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy," Working Papers of the African Governance and Development Institute. 19/091, African Governance and Development Institute..
    2. Munshi Muhammad Abdul Kader Jilani & Luo Fan & Mohammad Tazul Islam & Md. Aftab Uddin, 2020. "The Influence of Knowledge Sharing on Sustainable Performance: A Moderated Mediation Study," Sustainability, MDPI, vol. 12(3), pages 1-18, January.
    3. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    4. Soila Lemmetty & Vlad Petre Glăveanu & Kaija Collin & Panu Forsman, 2020. "(Un)Sustainable Creativity? Different Manager-Employee Perspectives in the Finnish Technology Sector," Sustainability, MDPI, vol. 12(9), pages 1-16, April.
    5. Daniela M. Salvioni & Francesca Gennari & Luisa Bosetti, 2016. "Sustainability and Convergence: The Future of Corporate Governance Systems?," Sustainability, MDPI, vol. 8(11), pages 1-25, November.
    6. Alexandru Capatina & Adrian Micu & Nicoleta Cristache & Angela Eliza Micu, 2017. "The impact of a trend pattern for sustainable marketing budgets on turnover dynamics (a case study)," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 11(3), September.
    7. Sandra Castro-González & Belén Bande & Pilar Fernández-Ferrín, 2019. "Responsible Leadership and Salespeople’s Creativity: The Mediating Effects of CSR Perceptions," Sustainability, MDPI, vol. 11(7), pages 1-17, April.
    8. Živilė Stankevičiūtė & Eglė Staniškienė & Urtė Ciganė, 2020. "Sustainable HRM as a Driver for Innovative Work Behaviour: Do Respect, Openness, and Continuity Matter? The Case of Lithuania," Sustainability, MDPI, vol. 12(14), pages 1-29, July.
    9. Jian Tian & Yan Peng & Xing Zhou, 2020. "The Effects of Abusive Supervision and Motivational Preference on Employees’ Innovative Behavior," Sustainability, MDPI, vol. 12(20), pages 1-15, October.
    10. Štěpánka Hronová & Miroslav Špaček, 2021. "Sustainable HRM Practices in Corporate Reporting," Economies, MDPI, vol. 9(2), pages 1-34, May.
    11. Yahua Bi & Sooyoung Choi & Jie Yin & Insin Kim, 2021. "Stress on Frontline Employees from Customer Aggression in the Restaurant Industry: The Moderating Effect of Empowerment," Sustainability, MDPI, vol. 13(3), pages 1-15, January.
    12. Zhe Wang & Chunhong Liu & Shuai Yang & Lei Li, 2018. "Employee Fitness Programs: Exploring Relationships between Perceived Organizational Support toward Employee Fitness and Organizational Sustainability Performance," Sustainability, MDPI, vol. 10(6), pages 1-17, June.
    13. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
    14. Alba Manresa & Andrea Bikfalvi & Alexandra Simon, 2018. "The Use And Determinants Of Training And Development For Creativity And Innovation," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-28, October.
    15. Wang Kai, 2019. "Towards a Taxonomy of Idea Generation Techniques," Foundations of Management, Sciendo, vol. 11(1), pages 65-80, January.
    16. Gary F. Peters & Andrea M. Romi & Juan Manuel Sanchez, 2019. "The Influence of Corporate Sustainability Officers on Performance," Journal of Business Ethics, Springer, vol. 159(4), pages 1065-1087, November.
    17. Lirios Alos-Simo & Antonio J. Verdu-Jover & Jose M. Gomez-Gras, 2020. "Knowledge Transfer in Sustainable Contexts: A Comparative Analysis of Periods of Financial Recession and Expansion," Sustainability, MDPI, vol. 12(12), pages 1-24, June.
    18. Vitaliy Roud & Thomas Wolfgang Thurner, 2018. "The Influence of State‐Ownership on Eco‐Innovations in Russian Manufacturing Firms," Journal of Industrial Ecology, Yale University, vol. 22(5), pages 1213-1227, October.
    19. Valeriy Makarov & Albert Bakhtizin, 2014. "The Estimation Of The Regions’ Efficiency Of The Russian Federation Including The Intellectual Capital, The Characteristics Of Readiness For Innovation, Level Of Well-Being, And Quality Of Life," Economy of region, Centre for Economic Security, Institute of Economics of Ural Branch of Russian Academy of Sciences, vol. 1(4), pages 9-30.
    20. Tobias Knabke & Sebastian Olbrich, 2018. "Building novel capabilities to enable business intelligence agility: results from a quantitative study," Information Systems and e-Business Management, Springer, vol. 16(3), pages 493-546, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:10:y:2018:i:8:p:2610-:d:159923. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.