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Investigating Configurations of Internal Corporate Social Responsibility for Work–Family Spillover: An Asymmetrical Approach in the Airline Industry

Author

Listed:
  • Wen-Kuo Chen

    (Department of Marketing and Logistics Management, Chaoyang University of Technology, Taichung 413310, Taiwan)

  • Tsun-Yu Huang

    (Department of Marketing and Logistics Management, Chaoyang University of Technology, Taichung 413310, Taiwan)

  • Au Due Tang

    (Department of Marketing and Logistics Management, Chaoyang University of Technology, Taichung 413310, Taiwan)

  • Shiva Ilkhanizadeh

    (School of Tourism and Hotel Management, Cyprus International University, Nicosia 99258, North Cyprus, Turkey)

Abstract

Corporate social responsibility (CSR) and work–family interface have attracted considerable scientific interest; however, their relationship has not been considered yet. Drawing on the conservation of resources (COR) theory, this study fills this gap by examining the relationship between internal CSR and work to family spillover. While most previous CSR studies widely examined the net effect of a single CSR dimension, this study discovers configurations of five different internal CSR dimensions (internal dissemination, compensation, occupational health and safety, training, and legal employment) in explaining positive and negative work to family spillover. Using fuzzy-set qualitative comparative analysis (fsQCA), this study examines a primary database of 136 flight attendants working for Asian airline companies; results reveal that the combination of internal dissemination and compensation creates the most driving power in leading to positive spillover. The absence of internal dissemination, occupational health and safety, and legal employment leads to high negative spillover regardless of the presence of compensation. This study broadens the literature by linking internal CSR to employees’ perceptions of work–family spillover. FsQCA findings also make a methodological contribution to prior CSR research by indicating three configurations that explain positive and negative work–family spillover. Findings provide airline companies with practical guidelines that are useful to enhance positive spillover and reduce negative spillover from work to family domains among their flight attendants.

Suggested Citation

  • Wen-Kuo Chen & Tsun-Yu Huang & Au Due Tang & Shiva Ilkhanizadeh, 2022. "Investigating Configurations of Internal Corporate Social Responsibility for Work–Family Spillover: An Asymmetrical Approach in the Airline Industry," Social Sciences, MDPI, vol. 11(9), pages 1-16, September.
    • Handle: RePEc:gam:jscscx:v:11:y:2022:i:9:p:401-:d:906321
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    References listed on IDEAS

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    1. Won‐Moo Hur & Tae‐Won Moon & Wook‐Hee Choi, 2019. "When are internal and external corporate social responsibility initiatives amplified? Employee engagement in corporate social responsibility initiatives on prosocial and proactive behaviors," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(4), pages 849-858, July.
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