IDEAS home Printed from https://ideas.repec.org/a/gam/jmathe/v8y2020i10p1729-d425382.html
   My bibliography  Save this article

An Integrated Decision-Making Model for Analyzing Key Performance Indicators in University Performance Management

Author

Listed:
  • Qi-Zhen Zhang

    (School of Law and Economics, The University of Queensland, Brisbane QLD 4072, Australia)

  • Shan Jiang

    (School of Management, Shanghai University, Shanghai 200444, China)

  • Ran Liu

    (School of Management, Shanghai University, Shanghai 200444, China)

  • Hu-Chen Liu

    (School of Economics and Management, Tongji University, Shanghai 200092, China)

Abstract

University performance has an important effect on the social influence of universities. With increasing emphasis placed on higher education, it is important to improve and optimize university performance management. However, the performance of university management is affected by numerous indicators in practice, and it is difficult for administrators to optimize all of them because of resource restriction. To address this concern, in this paper, we design a novel integrated model by combining linguistic hesitant fuzzy sets (LHFSs) with the decision-making trial and evaluation laboratory (DEMATEL) method to identify key performance indicators (KPIs) for improving the level of university performance management. Specifically, the LHFSs are utilized to express the hesitant and vague interrelationship assessment of performance indicators provided by experts. A modified DEMATEL is adopted to visualize the causal relationship between performance indicators and determine critical ones. Moreover, we introduce a gray relation analysis (GRA)-based method to derive experts’ weights when their weight information is unknown. Finally, a comprehensive university in Shanghai, China, is employed as an example to illustrate the practicability and availability of the proposed linguistic hesitant fuzzy DEMATEL model.

Suggested Citation

  • Qi-Zhen Zhang & Shan Jiang & Ran Liu & Hu-Chen Liu, 2020. "An Integrated Decision-Making Model for Analyzing Key Performance Indicators in University Performance Management," Mathematics, MDPI, vol. 8(10), pages 1-16, October.
    • Handle: RePEc:gam:jmathe:v:8:y:2020:i:10:p:1729-:d:425382
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2227-7390/8/10/1729/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2227-7390/8/10/1729/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Emmanouil Varouchas & Miguel-Ángel Sicilia & Salvador Sánchez-Alonso, 2018. "Academics’ Perceptions on Quality in Higher Education Shaping Key Performance Indicators," Sustainability, MDPI, vol. 10(12), pages 1-16, December.
    2. Tariq H. Ismail & Mansour Al-Thaoiehie, 2015. "A balanced scorecard model for performance excellence in Saudi Arabia's higher education sector," International Journal of Accounting, Auditing and Performance Evaluation, Inderscience Enterprises Ltd, vol. 11(3/4), pages 255-280.
    3. Liu, Hu-Chen & You, Xiao-Yue & Xue, Yi-Xi & Luan, Xue, 2017. "Exploring critical factors influencing the diffusion of electric vehicles in China: A multi-stakeholder perspective," Research in Transportation Economics, Elsevier, vol. 66(C), pages 46-58.
    4. Gibson, Elizabeth & Daim, Tugrul U. & Dabic, Marina, 2019. "Evaluating university industry collaborative research centers," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 181-202.
    5. Ankur Chauhan & Harpreet Kaur & Sachin Yadav & Suresh Kumar Jakhar, 2020. "A hybrid model for investigating and selecting a sustainable supply chain for agri-produce in India," Annals of Operations Research, Springer, vol. 290(1), pages 621-642, July.
    6. Sheng-Li Si & Xiao-Yue You & Hu-Chen Liu & Ping Zhang, 2018. "DEMATEL Technique: A Systematic Review of the State-of-the-Art Literature on Methodologies and Applications," Mathematical Problems in Engineering, Hindawi, vol. 2018, pages 1-33, January.
    7. Tseng, Ming-Lang & Wu, Kuo-Jui & Ma, Li & Kuo, Tsai Chi & Sai, Fuyume, 2019. "A hierarchical framework for assessing corporate sustainability performance using a hybrid fuzzy synthetic method-DEMATEL," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 524-533.
    8. Huan Zhou & Jian-qiang Wang & Hong-yu Zhang, 2018. "Multi-criteria decision-making approaches based on distance measures for linguistic hesitant fuzzy sets," Journal of the Operational Research Society, Taylor & Francis Journals, vol. 69(5), pages 661-675, May.
    9. Sarfaraz Hashemkhani Zolfani & Abdolhamid Safaei Ghadikolaei, 2013. "Performance evaluation of private universities based on balanced scorecard: empirical study based on Iran," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 14(4), pages 696-714, September.
    10. Emmanuel Thanassoulis & Prasanta Kumar Dey & Konstantinos Petridis & Ioannis Goniadis & Andreas C. Georgiou, 2017. "Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(4), pages 431-445, April.
    11. Henk J. ter Bogt & Robert W. Scapens, 2012. "Performance Management in Universities: Effects of the Transition to More Quantitative Measurement Systems," European Accounting Review, Taylor & Francis Journals, vol. 21(3), pages 451-497, February.
    12. Bruno Bertaccini & Antonio Giusti & Alessandra Petrucci, 2019. "Students’ opinions on teaching and services provided by the Italian Universities: a proposal for a new evaluation scheme," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(2), pages 1037-1050, March.
    13. Zhiwen Liu & Xinguo Ming, 2019. "A framework with revised rough-DEMATEL to capture and evaluate requirements for smart industrial product-service system of systems," International Journal of Production Research, Taylor & Francis Journals, vol. 57(22), pages 7104-7122, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ewelina Nojszewska & Agata Sielska, 2022. "Macroeconomic and Social Indicators to Launch the PM-Based VBHC Model in the Healthcare System in Poland," IJERPH, MDPI, vol. 19(3), pages 1-25, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. A. E. Rodríguez Salazar & M. A. Domínguez-Crespo & A. M. Torres-Huerta & A. I. Licona-Aguilar & A. Nivón-Pellón & V. N. Orta-Guzmán, 2021. "Analysis of the Dynamical Capabilities into the Public Research Institutes to Their Strategic Decision-Making," Sustainability, MDPI, vol. 13(12), pages 1-22, June.
    2. Elzbieta Broniewicz & Karolina Ogrodnik, 2021. "A Comparative Evaluation of Multi-Criteria Analysis Methods for Sustainable Transport," Energies, MDPI, vol. 14(16), pages 1-23, August.
    3. Fijałkowska Justyna & Oliveira Cidalia, 2018. "Balanced Scorecard in Universities," Journal of Intercultural Management, Sciendo, vol. 10(4), pages 57-83, December.
    4. Priom Mahmud & Sanjoy Kumar Paul & Abdullahil Azeem & Priyabrata Chowdhury, 2021. "Evaluating Supply Chain Collaboration Barriers in Small- and Medium-Sized Enterprises," Sustainability, MDPI, vol. 13(13), pages 1-28, July.
    5. Lin, Sheng-Hau & Zhao, Xiaofeng & Wu, Jiuxing & Liang, Fachao & Li, Jia-Hsuan & Lai, Ren-Ji & Hsieh, Jing-Chzi & Tzeng, Gwo-Hshiung, 2021. "An evaluation framework for developing green infrastructure by using a new hybrid multiple attribute decision-making model for promoting environmental sustainability," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
    6. Changping Zhao & Juanjuan Sun & Yun Zhang, 2022. "A Study of the Drivers of Decarbonization in the Plastics Supply Chain in the Post-COVID-19 Era," Sustainability, MDPI, vol. 14(23), pages 1-20, November.
    7. Peter Kariuki & Beatrice Elesani Ombaka & Paul Kiumbe Mburu, 2021. "Sustainability strategies and performance of public universities in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(7), pages 40-52, October.
    8. Alexander Kalgin & Olga Kalgina & Anna Lebedeva, 2019. "Publication Metrics as a Tool for Measuring Research Productivity and Their Relation to Motivation," Voprosy obrazovaniya / Educational Studies Moscow, National Research University Higher School of Economics, issue 1, pages 44-86.
    9. Hossein Yousefi & Saheb Ghanbari Motlagh & Mohammad Montazeri, 2022. "Multi-Criteria Decision-Making System for Wind Farm Site-Selection Using Geographic Information System (GIS): Case Study of Semnan Province, Iran," Sustainability, MDPI, vol. 14(13), pages 1-27, June.
    10. Mahmood Safaei & Elankovan A. Sundararajan & Shahla Asadi & Mehrbakhsh Nilashi & Mohd Juzaiddin Ab Aziz & M. S. Saravanan & Maha Abdelhaq & Raed Alsaqour, 2022. "A Hybrid MCDM Approach Based on Fuzzy-Logic and DEMATEL to Evaluate Adult Obesity," IJERPH, MDPI, vol. 19(23), pages 1-21, November.
    11. Xu-Hui Li & Lin Huang & Qiang Li & Hu-Chen Liu, 2020. "Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
    12. Dakota Murray & Clara Boothby & Huimeng Zhao & Vanessa Minik & Nicolas Bérubé & Vincent Larivière & Cassidy R Sugimoto, 2020. "Exploring the personal and professional factors associated with student evaluations of tenure-track faculty," PLOS ONE, Public Library of Science, vol. 15(6), pages 1-21, June.
    13. Wang, Qun & Jia, Guozhu & Song, Wenyan, 2022. "Identifying critical factors in systems with interrelated components: A method considering heterogeneous influence and strength attenuation," European Journal of Operational Research, Elsevier, vol. 303(1), pages 456-470.
    14. Alessandra Allini & Rosanna Span? & Annamaria Zampella & Fiorenza Meucci, 2020. "Integrated Performance Plans in Higher Education as means of accounting change. Insights into the Italian context," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2020(1), pages 87-110.
    15. Lin, Sheng-Hau & Huang, Xianjin & Fu, Guole & Chen, Jia-Tsong & Zhao, Xiaofeng & Li, Jia-Hsuan & Tzeng, Gwo-Hshiung, 2021. "Evaluating the sustainability of urban renewal projects based on a model of hybrid multiple-attribute decision-making," Land Use Policy, Elsevier, vol. 108(C).
    16. Tobias Johansson, 2022. "Do Evaluative Pressures and Group Identification Cultivate Competitive Orientations and Cynical Attitudes Among Academics?," Journal of Business Ethics, Springer, vol. 176(4), pages 761-780, April.
    17. Tsai, Pei-Hsuan & Kao, Ya-Ling & Kuo, Szu-Yu, 2023. "Exploring the critical factors influencing the outlying island talent recruitment and selection evaluation model: Empirical evidence from Penghu, Taiwan," Evaluation and Program Planning, Elsevier, vol. 99(C).
    18. Tan, Kang Miao & Yong, Jia Ying & Ramachandaramurthy, Vigna K. & Mansor, Muhamad & Teh, Jiashen & Guerrero, Josep M., 2023. "Factors influencing global transportation electrification: Comparative analysis of electric and internal combustion engine vehicles," Renewable and Sustainable Energy Reviews, Elsevier, vol. 184(C).
    19. Xianmei Wang & Hanhui Hu, 2017. "Sustainability in Chinese Higher Educational Institutions’ Social Science Research: A Performance Interface toward Efficiency," Sustainability, MDPI, vol. 9(11), pages 1-18, October.
    20. Haidong Guo & Xingshan Gao & Qiangqiang Lin & Baosheng Gao, 2023. "Assessing the Degradation of Safety Management Performance in Large Construction Projects: An Investigation and Decision Model Based on Complex Network Modeling," Sustainability, MDPI, vol. 15(16), pages 1-26, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jmathe:v:8:y:2020:i:10:p:1729-:d:425382. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.