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Exploration of Critical Success Factors of Logistics 4.0: A DEMATEL Approach

Author

Listed:
  • Shahbaz Khan

    (Institute of Business Management, GLA University, Mathura 281406, India)

  • Rubee Singh

    (Institute of Business Management, GLA University, Mathura 281406, India)

  • Abid Haleem

    (Department of Mechanical Engineering, Jamia Millia Islamia, New Delhi 116458, India)

  • Jacinta Dsilva

    (School of Business, University of Balamand, Balamand 116458, Lebanon)

  • Sadia Samar Ali

    (Department of Industrial Engineering, Faculty of Engineering, King Abdul-Aziz University, Jeddah 21589, Saudi Arabia)

Abstract

Background: Fourth Industrial Revolution (Industry 4.0) has revolutionized the operations, technologies, logistics and supply chain. To align with industry 4.0, the conventional logistics processes need to upgrade into digital logistics (logistics 4.0). This study aims to analyse the critical success factors of logistics 4.0. Methods: To accomplish this objective a comprehensive literature review is conducted for the identification of the critical success factors of logistics 4.0 with the expert’s input. These critical success factors are interrelated, and this interrelationship is explored through the DEMATEL approach. The applied methodology is categorised the critical success factors into cause-and-effect groups. Six factors belong to the cause group and the remaining four belong to the effect group. Results: The ‘top management commitment and support’, ‘aligning the initiatives of logistic 4.0 with organizational strategy’ and ‘technological infrastructure’ are the most influential critical success factors. This analysis also recognized the most influential and influenced factor amongst all identified critical success factors that will help the practitioners to optimal utilization of the resources. Conclusions: The findings of the study support the managers and practitioners in strategizing their effort for logistics 4.0 adoption.

Suggested Citation

  • Shahbaz Khan & Rubee Singh & Abid Haleem & Jacinta Dsilva & Sadia Samar Ali, 2022. "Exploration of Critical Success Factors of Logistics 4.0: A DEMATEL Approach," Logistics, MDPI, vol. 6(1), pages 1-14, February.
    • Handle: RePEc:gam:jlogis:v:6:y:2022:i:1:p:13-:d:743346
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    References listed on IDEAS

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    1. Luthra, Sunil & Govindan, Kannan & Mangla, Sachin Kumar, 2017. "Structural model for sustainable consumption and production adoption—A grey-DEMATEL based approach," Resources, Conservation & Recycling, Elsevier, vol. 125(C), pages 198-207.
    2. Culot, Giovanna & Nassimbeni, Guido & Orzes, Guido & Sartor, Marco, 2020. "Behind the definition of Industry 4.0: Analysis and open questions," International Journal of Production Economics, Elsevier, vol. 226(C).
    3. Abderahman Rejeb & John G. Keogh & Suhaiza Zailani & Horst Treiblmaier & Karim Rejeb, 2020. "Blockchain Technology in the Food Industry: A Review of Potentials, Challenges and Future Research Directions," Logistics, MDPI, vol. 4(4), pages 1-26, October.
    4. Sony, Michael & Antony, Jiju & Mc Dermott, Olivia & Garza-Reyes, Jose Arturo, 2021. "An empirical examination of benefits, challenges, and critical success factors of industry 4.0 in manufacturing and service sector," Technology in Society, Elsevier, vol. 67(C).
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    6. Shahbaz Khan & Abid Haleem & Mohd Imran Khan & Mustufa Haider Abidi & Abdulrahman Al-Ahmari, 2018. "Implementing Traceability Systems in Specific Supply Chain Management (SCM) through Critical Success Factors (CSFs)," Sustainability, MDPI, vol. 10(1), pages 1-26, January.
    7. Mario Di Nardo & Mariano Clericuzio & Teresa Murino & Chiara Sepe, 2020. "An Economic Order Quantity Stochastic Dynamic Optimization Model in a Logistic 4.0 Environment," Sustainability, MDPI, vol. 12(10), pages 1-25, May.
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    1. Sadia Samar Ali & Rajbir Kaur & Shahbaz Khan, 2023. "Identification of innovative technology enablers and drone technology determinants adoption: a graph theory matrix analysis framework," Operations Management Research, Springer, vol. 16(2), pages 830-852, June.

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