On the Role of Gender and Age in the Use of Digital Financial Services in Zimbabwe

Women and youth in developing countries remain unserved or underserved by formal financial services. The rise of digital financial services (DFS), including mobile money, provides a promise to accelerate financial and economic inclusion to these population segments. As a result, both academic researchers and policy makers are increasingly interested in understanding the role of gender and age in the use of DFS across use cases. To nuance this, the current study analyses data from a sample of 3000 respondents collected during the second quarter of 2022 from the ten provinces of Zimbabwe. Results from multivariate logit models, controlling for some socio-economic factors, show that in Zimbabwe, gender is not a significant predictor of receiving income through digital means, making payments for goods and services digitally, or for the frequency of DFS use. On the other hand, youth lag in the use of DFS, especially for making payments for goods and services, and in the frequency of use. Besides the findings on gender and age, the study reveals that the level of education, the source of income, locality, and the level of income are important determinants of how individuals use DFS in Zimbabwe.