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Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators

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  • Jennifer S. Mascaro

    (Department of Family and Preventive Medicine, School of Medicine, Emory University, Atlanta, GA 30322, USA
    Woodruff Health Sciences Center, Department of Spiritual Health, Emory University, Atlanta, GA 30322, USA)

  • Patricia K. Palmer

    (Woodruff Health Sciences Center, Department of Spiritual Health, Emory University, Atlanta, GA 30322, USA)

  • Marcia J. Ash

    (Department of Behavioral, Social and Health Education Sciences, Rollins School of Public Health, Emory University, Atlanta, GA 30322, USA)

  • Caroline Peacock

    (Woodruff Health Sciences Center, Department of Spiritual Health, Emory University, Atlanta, GA 30322, USA
    Winship Cancer Institute, Emory University, Atlanta, GA 30322, USA)

  • Cam Escoffery

    (Department of Behavioral, Social and Health Education Sciences, Rollins School of Public Health, Emory University, Atlanta, GA 30322, USA)

  • George Grant

    (Woodruff Health Sciences Center, Department of Spiritual Health, Emory University, Atlanta, GA 30322, USA)

  • Charles L. Raison

    (Woodruff Health Sciences Center, Department of Spiritual Health, Emory University, Atlanta, GA 30322, USA
    School of Human Ecology, University of Wisconsin-Madison, Madison, WI 53706, USA)

Abstract

While oncology clinical research coordinators (CRCs) experience a combination of factors that are thought to put them at increased risk for burnout, very little research has been conducted to understand the risk factors associated with burnout among CRCs. We used a mixed-method approach, including self-report questionnaires to assess burnout and compassion satisfaction, as well as individual and interpersonal variables hypothesized to impact CRC well-being. We also conducted a focus group to gain a more nuanced understanding of coordinators’ experiences around burnout, teamwork, resilience, and incivility. Coordinators reported relatively moderate levels of burnout and compassion satisfaction. Resilience, sleep dysfunction, stress, and incivility experienced from patients/family were significant predictors of burnout. Resilience and incivility from patients/family were significant predictors of compassion satisfaction. Themes that emerged from the focus group included that burnout is triggered by feeling overwhelmed from the workload, which is buffered by what was described as a supportive work culture based in teamwork. This study identified variables at the individual and interpersonal level that are associated with burnout and compassion satisfaction among oncology CRCs. Addressing these variables is of critical importance given that oncology CRCs and team-based coordinator care are vital to the success of clinical trials.

Suggested Citation

  • Jennifer S. Mascaro & Patricia K. Palmer & Marcia J. Ash & Caroline Peacock & Cam Escoffery & George Grant & Charles L. Raison, 2021. "Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators," IJERPH, MDPI, vol. 18(22), pages 1-12, November.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:22:p:11855-:d:677367
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    References listed on IDEAS

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    1. Walter Wurm & Katrin Vogel & Anna Holl & Christoph Ebner & Dietmar Bayer & Sabrina Mörkl & Istvan-Szilard Szilagyi & Erich Hotter & Hans-Peter Kapfhammer & Peter Hofmann, 2016. "Depression-Burnout Overlap in Physicians," PLOS ONE, Public Library of Science, vol. 11(3), pages 1-15, March.
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