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Technology Acceptance and Leadership 4.0: A Quali-Quantitative Study

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  • Monica Molino

    (Department of Psychology, University of Turin, Via Verdi 10, 10124 Turin, Italy)

  • Claudio G. Cortese

    (Department of Psychology, University of Turin, Via Verdi 10, 10124 Turin, Italy)

  • Chiara Ghislieri

    (Department of Psychology, University of Turin, Via Verdi 10, 10124 Turin, Italy)

Abstract

With the rapid advancement of Industry 4.0, new technologies are changing the nature of work and organizations. Nevertheless, technology acceptance is still an open issue and research, and practice interventions should investigate its antecedents and implement actions in order to reduce the risks of resistance and foster acceptance and effective usage of the new tools and systems. This quali-quantitative study was aimed at exploring perceptions about Industry 4.0 and its transformations and investigating job antecedents of technology acceptance. Whilst not many studies in the literature on technology acceptance have considered workers’ well-being, in this study, its association with work engagement has also been examined. The qualitative study used focus groups to collect perceptions of 14 key roles in a company that was implementing Industry 4.0. In the same company, the quantitative study involved 263 employees who filled in a questionnaire. The results confirmed that both job resources, namely supervisor support and role clarity, were antecedents of technology acceptance, which, in turn, was associated with work engagement. This study provides useful suggestions for interventions aimed at foster technology acceptance and workers’ well-being in companies that are facing Industry 4.0 transformations. Particularly, investments in both leadership 4.0 development and communication programs are essential.

Suggested Citation

  • Monica Molino & Claudio G. Cortese & Chiara Ghislieri, 2021. "Technology Acceptance and Leadership 4.0: A Quali-Quantitative Study," IJERPH, MDPI, vol. 18(20), pages 1-18, October.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:20:p:10845-:d:657194
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    References listed on IDEAS

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    1. Hess, Thomas & Matt, Christian & Benlian, Alexander & Wiesböck, Florian, 2016. "Options for Formulating a Digital Transformation Strategy," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 81032, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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    4. Hess, Thomas & Matt, Christian & Benlian, Alexander & Wiesböck, Florian, 2016. "Options for Formulating a Digital Transformation Strategy," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 82423, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    5. Matt, C. & Hess, Thomas & Benlian, Alexander, 2015. "Digital Transformation Strategies," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 75002, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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    8. Monica Molino & Claudio G. Cortese & Chiara Ghislieri, 2020. "The Promotion of Technology Acceptance and Work Engagement in Industry 4.0: From Personal Resources to Information and Training," IJERPH, MDPI, vol. 17(7), pages 1-15, April.
    9. Matt, C. & Hess, Thomas & Benlian, Alexander, 2015. "Digital Transformation Strategies," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 75202, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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    Cited by:

    1. Michiel Bal & Jos Benders & Lander Vermeerbergen, 2022. "‘Bringing the Covert into the Open’: A Case Study on Technology Appropriation and Continuous Improvement," IJERPH, MDPI, vol. 19(10), pages 1-17, May.
    2. Juliana Salvadorinho & Leonor Teixeira, 2023. "Happy and Engaged Workforce in Industry 4.0: A New Concept of Digital Tool for HR Based on Theoretical and Practical Trends," Sustainability, MDPI, vol. 15(3), pages 1-29, February.
    3. Andrea Caputo & Paola Gatti & Marco Clari & Giacomo Garzaro & Valerio Dimonte & Claudio Giovanni Cortese, 2023. "Leaders’ Role in Shaping Followers’ Well-Being: Crossover in a Sample of Nurses," IJERPH, MDPI, vol. 20(3), pages 1-15, January.

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