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Analysis of the Impact of the Pandemic on the Growth, Use, and Development of E-Business: A Systematic Review of the Literature

Author

Listed:
  • Milagros Ambrosio-Pérez

    (Facultad de Ingeniería, Universidad Privada del Norte, Lima 15306, Peru)

  • Michael Cabanillas-Carbonell

    (Facultad de Ingeniería, Universidad Privada del Norte, Lima 15306, Peru)

  • Orlando Iparraguirre-Villanueva

    (Facultad de Ingeniería y Negocios, Universidad Privada Norbert Wiener, Lima 15046, Peru)

Abstract

The COVID-19 pandemic has affected various sectors in multiple countries, among them the economic sector has been one of the most affected, so the search for tools or measures for the continuation of sales and processes became recurrent, finding in e-business and its components precise tools to counteract the situation. Therefore, the present research aims to analyze the impact of the COVID-19 pandemic on the use, growth, and development of e-business by conducting a systematic literature review using the PRISMA methodology, collecting scientific articles covering the period of the pandemic from databases such as IEEE Xplore, ScienceDirect, Scopus, EBSCO, and IOPScience. Despite the limitations in access to scientific articles, it could be concluded that within the main characteristics identified, e-business tools in general allowed many businesses to continue subsisting and making sales thanks to the increase in online users due to the COVID-19 lockdowns. Although it was identified that the adoption of these tools lacked policies, limitations, and supports from governments, the perception of their use was positive in that they were considered safe and efficient.

Suggested Citation

  • Milagros Ambrosio-Pérez & Michael Cabanillas-Carbonell & Orlando Iparraguirre-Villanueva, 2023. "Analysis of the Impact of the Pandemic on the Growth, Use, and Development of E-Business: A Systematic Review of the Literature," Economies, MDPI, vol. 11(4), pages 1-21, April.
    • Handle: RePEc:gam:jecomi:v:11:y:2023:i:4:p:122-:d:1125987
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    References listed on IDEAS

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    1. Tran, Lobel Trong Thuy, 2021. "Managing the effectiveness of e-commerce platforms in a pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    2. Szász, Levente & Bálint, Csaba & Csíki, Ottó & Nagy, Bálint Zsolt & Rácz, Béla-Gergely & Csala, Dénes & Harris, Lloyd C., 2022. "The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    3. Ahmed Saleh Mohamed Alichleh Al-Ali & Gyanendra Singh Sisodia & Bhumika Gupta & Murale Venugopalan, 2022. "Change management and innovation practices during pandemic in the middle east e-commerce industry," Post-Print hal-03846152, HAL.
    4. Supari Supari & Hendranata Anton, 2022. "The Impact of the National Economic Recovery Program and Digitalization on MSME Resilience during the COVID-19 Pandemic: A Case Study of Bank Rakyat Indonesia," Economies, MDPI, vol. 10(7), pages 1-17, July.
    5. Ole Ellegaard & Johan A. Wallin, 2015. "The bibliometric analysis of scholarly production: How great is the impact?," Scientometrics, Springer;Akadémiai Kiadó, vol. 105(3), pages 1809-1831, December.
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    1. Jajić Ivan & Herceg Tomislav & Bach Mirjana Pejić, 2025. "Mapping E-Commerce Research during the COVID-19 Pandemic: A Bibliometric Analysis," Business Systems Research, Sciendo, vol. 16(2), pages 20-42.

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