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E-Government as a Key to the Economic Prosperity and Sustainable Development in the Post-COVID Era

Author

Listed:
  • Tatiana Goloshchapova

    (Department of Economics and Business, Graduate School of Creative Industries, Innovation and Business, Volga Region State University of Service, Gagarina Str. 4, Togliatti 445017, Russia)

  • Vladimir Yamashev

    (Institute of Design, Tourism and Social Technologies, Volga Region State University of Service, Gagarina Str. 4, Togliatti 445017, Russia)

  • Natalia Skornichenko

    (Department of Economics and Business, Graduate School of Creative Industries, Innovation and Business, Volga Region State University of Service, Gagarina Str. 4, Togliatti 445017, Russia)

  • Wadim Strielkowski

    (Department of Trade and Finance, Faculty of Economics and Management, Czech University of Life Sciences Prague, Kamýcká 129, 165 00 Prague, Czech Republic)

Abstract

Our paper focuses on the role of e-government in relation to economic development within the post-COVID era. Nowadays, e-government represents the service which utilizes digital technology to create electronic pathways to improve the efficiency of public services, increase economic prosperity, and improve the standard of living. In this paper, we argue that e-government presents the only proper and viable model for public administration in the 21st century by embedding internet-based technologies to ensure smooth interactions between the government and its citizens, solving the most socially important problems, enabling internal communication between public servants, and delivering public services to the entire population regardless of age or gender. In addition, we show that stakeholders and policymakers should foster the development of an adequate and non-discriminatory environment for e-government through regulatory frameworks, policy guidelines, and government guarantees. Our study is based on the results of our own survey that was administered using a snowball and quasi-random sample of 400 respondents (aged 19–26 years; 56.2% females and 43.8% males) from the Czech Republic (N = 136) and the Russian Federation (N = 264), of whom 58% were women and 42% were men (M ± SD = 45.53 ± 11.46, median age 44). Our results show that the e-government enhancement concept has been perceived as an effective tool for fostering economic prosperity, tackling corruption, and helping to avoid uncertainty. Based on the theories of customer-focus and relationship marketing, this study suggests that the most significant factor influencing the success of e-government projects is citizen orientation, followed by channel and channel orientation, and technology orientation. We show that the governments of developing countries should prioritize e-government applications in their requests for international assistance and cooperation, as well as international financial support. Moreover, we argue that digital transformation should become the key element of the changing business and market needs in the post-COVID era.

Suggested Citation

  • Tatiana Goloshchapova & Vladimir Yamashev & Natalia Skornichenko & Wadim Strielkowski, 2023. "E-Government as a Key to the Economic Prosperity and Sustainable Development in the Post-COVID Era," Economies, MDPI, vol. 11(4), pages 1-23, April.
    • Handle: RePEc:gam:jecomi:v:11:y:2023:i:4:p:112-:d:1117737
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    References listed on IDEAS

    as
    1. Wadim Strielkowski & Irina Firsova & Svetlana Azarova & Irina Shatskaya, 2022. "Novel Insights in the Leadership in Business and Economics: A Post-Coronavirus Update," Economies, MDPI, vol. 10(2), pages 1-20, February.
    2. Ziboud Van Veldhoven & Jan Vanthienen, 2022. "Digital transformation as an interaction-driven perspective between business, society, and technology," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 629-644, June.
    3. Terrence Iverson & Edward Barbier, 2021. "National and Sub-National Social Distancing Responses to COVID-19," Economies, MDPI, vol. 9(2), pages 1-15, May.
    4. Peter M. Bednar & Christine Welch, 2020. "Socio-Technical Perspectives on Smart Working: Creating Meaningful and Sustainable Systems," Information Systems Frontiers, Springer, vol. 22(2), pages 281-298, April.
    5. Svetlana Zenchenko & Wadim Strielkowski & Luboš Smutka & Tomáš Vacek & Yana Radyukova & Vladislav Sutyagin, 2022. "Monetization of the Economies as a Priority of the New Monetary Policy in the Face of Economic Sanctions," JRFM, MDPI, vol. 15(3), pages 1-18, March.
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