IDEAS home Printed from https://ideas.repec.org/a/gam/jadmsc/v9y2019i4p84-d282501.html
   My bibliography  Save this article

Attributes of Process Maturity of Public Administration Units in Poland

Author

Listed:
  • Krzysztof Krukowski

    (The Faculty of Economics, University of Warmia and Mazury, 10-719 Olsztyn, Poland)

  • Magdalena Raczyńska

    (The Faculty of Economics, University of Warmia and Mazury, 10-719 Olsztyn, Poland)

Abstract

Process management is a concept that is used in public administration units in Poland to an increasing extent. Implementing this concept in public organizations, in line with the assumptions of New Public Management, is directed, among others, to increase their efficiency. The purpose of the research presented in the article was to identify the attributes describing process maturity of the community offices of urban type in Poland and to assess the interdependence of the attributes. In order to achieve the goal, an authors’ questionnaire was used. Also, an attempt was made to create a process maturity model dedicated to the community offices. As a result of the conducted research, it was noticed that most of the examined entities use, at least, some elements (attributes) of process management. However, they are used at different levels by individual community offices.

Suggested Citation

  • Krzysztof Krukowski & Magdalena Raczyńska, 2019. "Attributes of Process Maturity of Public Administration Units in Poland," Administrative Sciences, MDPI, vol. 9(4), pages 1-13, November.
    • Handle: RePEc:gam:jadmsc:v:9:y:2019:i:4:p:84-:d:282501
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-3387/9/4/84/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-3387/9/4/84/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jörg Zwicker & Peter Fettke & Peter Loos, 2010. "Business Process Maturity in Public Administrations," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 369-396, Springer.
    2. Szumowski Witold & Cyfert Szymon, 2018. "A Model for evaluating strategic maturity of the local government," Management, Sciendo, vol. 22(2), pages 7-24, December.
    3. Remco Dijkman & Sander Vincent Lammers & Ad Jong, 2016. "Properties that influence business process management maturity and its effect on organizational performance," Information Systems Frontiers, Springer, vol. 18(4), pages 717-734, August.
    4. Pusp Raj Joshi & Shareeful Islam, 2018. "E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries," Sustainability, MDPI, vol. 10(6), pages 1-28, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Noushin Javidi & Younes Mohammadzadeh, 2022. "The effect of virtualization of organizational performance on organizational stability through the synergy of human capital and organizational wisdom organization in sports organizations," Technium Sustainability, Technium Science, vol. 2(1), pages 13-30, January.
    2. Osama Abied & Othman Ibrahim & Siti Nuur-Ila Mat Kamal & Ibrahim M. Alfadli & Weam M. Binjumah & Norafida Ithnin & Maged Nasser, 2022. "Probing Determinants Affecting Intention to Adopt Cloud Technology in E-Government Systems," Sustainability, MDPI, vol. 14(23), pages 1-29, November.
    3. Baseer Ahmad Baheer & David Lamas & Sónia Sousa, 2020. "A Systematic Literature Review on Existing Digital Government Architectures: State-of-the-Art, Challenges, and Prospects," Administrative Sciences, MDPI, vol. 10(2), pages 1-28, April.
    4. Ahmad Althunibat & Muhammad Binsawad & Mohammed Amin Almaiah & Omar Almomani & Adeeb Alsaaidah & Waleed Al-Rahmi & Mohamed Elhassan Seliaman, 2021. "Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption," Sustainability, MDPI, vol. 13(6), pages 1-28, March.
    5. Mosleh Zeebaree & Mary Agoyi & Musbah Aqel, 2022. "Sustainable Adoption of E-Government from the UTAUT Perspective," Sustainability, MDPI, vol. 14(9), pages 1-24, April.
    6. Steven Mertens & Frederik Gailly & Diederik Sassenbroeck & Geert Poels, 2022. "Integrated Declarative Process and Decision Discovery of the Emergency Care Process," Information Systems Frontiers, Springer, vol. 24(1), pages 305-327, February.
    7. László Buics & Zsolt Csaba Horváth & Péter Földesi & Boglárka Balassa Eisinger, 2024. "An assessment of traffic education and its examination system—an extended House of Quality approach," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    8. Titisari Ramadhane, 2023. "Development of Public Value Based E-Government Maturity Framework," Technium, Technium Science, vol. 16(1), pages 18-25.
    9. Seunghwan Myeong & Michael J. Ahn & Younhee Kim & Shengli Chu & Woojong Suh, 2021. "Government Data Performance: The Roles of Technology, Government Capacity, and Globalization through the Effects of National Innovativeness," Sustainability, MDPI, vol. 13(22), pages 1-14, November.
    10. Sung-Bou Kim & Dongwook Kim, 2020. "ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea," Sustainability, MDPI, vol. 12(8), pages 1-19, April.
    11. Palaco, Ileana & Park, Min Jae & Kim, Suk Kyoung & Rho, Jae Jeung, 2019. "Public–private partnerships for e-government in developing countries: An early stage assessment framework," Evaluation and Program Planning, Elsevier, vol. 72(C), pages 205-218.
    12. Luisa Fernanda Rodriguez-Hevía & Julio Navío-Marco & Luis Manuel Ruiz-Gómez, 2020. "Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills," Sustainability, MDPI, vol. 12(17), pages 1-19, August.
    13. Hendrik Scholta & Dian Balta & Michael Räckers & Jörg Becker & Helmut Krcmar, 2020. "Standardization of Forms in Governments," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 535-560, December.
    14. Jaromir Durkiewicz & Tomasz Janowski, 2021. "Is Digital Government Advancing Sustainable Governance? A Study of OECD/EU Countries," Sustainability, MDPI, vol. 13(24), pages 1-17, December.
    15. Joanna Ejdys, 2020. "Trust-Based Determinants of Future Intention to Use Technology," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 14(1), pages 60-68.
    16. Jurij JakliÄ & Vesna Bosilj-VukÅ¡ić & Jan Mendling & Mojca Indihar Å temberger, 2021. "The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance," SAGE Open, , vol. 11(3), pages 21582440211, August.
    17. repec:thr:techub:v:2:y:2022:i:1:p:13-30 is not listed on IDEAS
    18. Giovanna Mangialardi & Angelo Corallo & Mariangela Lazoi & Barbara Scozzi, 2022. "Process View to Innovate the Management of the Social Housing System: A Multiple Case Study," Sustainability, MDPI, vol. 14(14), pages 1-20, July.
    19. Susana Iglesias-Antelo & Vicente López-López & Antonio Vázquez-Sanmartín, 2021. "Assessing the Influence of Strategic Resources on the Quality of Life in Spanish Cities," Sustainability, MDPI, vol. 13(23), pages 1-19, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jadmsc:v:9:y:2019:i:4:p:84-:d:282501. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.