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La realizzazione di una metodologia per la misurazione delle performance dei coordinatori infermieristici in un ospedale per intensit? di cura di alta specializzazione attraverso l?approccio del PDCA

Author

Listed:
  • Carlotta Patrone
  • Lucia Cassettari
  • Francesca Giovannini
  • Isabella Cevasco

Abstract

Introduzione: Durante gli ultimi anni la figura del coordinatore infermieristico e profondamente cambiata acquisendo sempre piu importanza nell?erogazione della cura da una parte e nell?efficientamento delle risorse dall?altra. Lo scopo di questo studio e di realizzare un metodo per misurare le competenze e le performance dei coordinatori infermieristici. Metodi: Una volta identificate le caratteristiche di un valido coordinatore infermieristico, il metodo ha individuato tre differenti aspetti (qualitativo, quantitativo e relazionale) che sono stati poi trasformati in un unico indicatore. L?approccio a questo metodo e quello del PDCA. Risultati: In questo studio sono stati valutati 18 coordinatori infermieristici. Tutti i risultati hanno confermato la "valutazione intuitiva" del dirigente della struttura delle professioni sanitarie. Conclusioni: Questo lavoro ha permesso di valutare le performance di un coordinatore infermieristico individuandone punti di forza e debolezza e permettendo cosi di pianificare azioni di miglioramento. Parole chiave: indicatore, performance, PDCA, coordinatore infermieristico, sanita, management.

Suggested Citation

  • Carlotta Patrone & Lucia Cassettari & Francesca Giovannini & Isabella Cevasco, 2018. "La realizzazione di una metodologia per la misurazione delle performance dei coordinatori infermieristici in un ospedale per intensit? di cura di alta specializzazione attraverso l?approccio del PDCA," MECOSAN, FrancoAngeli Editore, vol. 2018(106), pages 111-127.
    • Handle: RePEc:fan:mesame:v:html10.3280/mesa2018-106006
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    References listed on IDEAS

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    1. Waring, Justin J. & Bishop, Simon, 2010. "Lean healthcare: Rhetoric, ritual and resistance," Social Science & Medicine, Elsevier, vol. 71(7), pages 1332-1340, October.
    2. Roberto Vona & Nadia Di Paola, 2014. "Lean thinking in sanit?: il caso della logistica degli approvvigionamenti e della distribuzione ospedaliera dei farmaci," MECOSAN, FrancoAngeli Editore, vol. 2014(91), pages 105-122.
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    1. Carlotta Patrone & Alessio Nicoli & Pasqualino Squillace & Matteo Puntoni & Isabella Cevasco, 2020. "Indagine sul fenomeno del re-ricovero nel reparto Area a Conduzione Infermieristica (ACI) in un ospedale organizzato per intensit? di cura," MECOSAN, FrancoAngeli Editore, vol. 0(115), pages 29-48.

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