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Assessment of the quality of products in tourism

Author

Listed:
  • Alberta Tahiri

    (Lecturer at Gjilani College)

  • Prof.Dr. Idriz Kovaci

Abstract

This paper examines the issue of quality assessment of tourism products, as one of the key elements of counntries’ touristicoffer in a rapidly changing digital and globalized world. Tourism product is a presentation of a broad cross-section of history, nature, archeology, living culture, ensuring that visitors taking part in the discovery will leave with a lasting impression of the diversity, complexity and beauty of the visited country and its culture. As such, it is a product of quite a particular nature, which derives from the coexistence of a series of different elements interlinked among each other. It is the combinations of interlinkages that enable destinations to offer an individualized “total tourism product†that meets the changing needs of various categories of tourists. Total tourism products are complex and are shaped in different offered through numerous and diverse specific products and services,which may be shaped in many different ways and for which demand exists on a combination of motives, often in conflicting mutual interlinkages. The assessment of the quality of tourism offers is a complex process, which focusses around the tourists. The concept of valorization of tourist sites and attractions is a useful tool in the quality assessment. The harsh completion in the field for tourism calls for application of the total quality management system, which improves the ability of the tourism sector to meet the needs and requirements of the tourists, at minimum costs. Creation and introducing quality standards would be an urgent task, which is the responsibility of both businesses and institutions alike.

Suggested Citation

  • Alberta Tahiri & Prof.Dr. Idriz Kovaci, 2017. "Assessment of the quality of products in tourism," European Journal of Multidisciplinary Studies Articles, Revistia Research and Publishing, vol. 2, May Augus.
    • Handle: RePEc:eur:ejmsjr:226
    DOI: 10.26417/ejms.v5i1.p62-72
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    References listed on IDEAS

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    1. Kouyoumdjian, F.G. & McIsaac, K.E. & Liauw, J. & Green, S. & Karachiwalla, F. & Siu, W. & Burkholder, K. & Binswanger, I. & Kiefer, L. & Kinner, S.A. & Korchinski, M. & Matheson & Young, P. & Hwang, S, 2015. "A systematic review of randomized controlled trials of interventions to improve the health of persons during imprisonment and in the year after release," American Journal of Public Health, American Public Health Association, vol. 105(4), pages 13-33.
    2. Dawson, A. & Jackson, D. & Nyamathi, A., 2012. "Children of incarcerated parents: Insights to addressing a growing public health concern in Australia," Children and Youth Services Review, Elsevier, vol. 34(12), pages 2433-2441.
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    Cited by:

    1. Chua, Kia-Chong & Henderson, Claire & Grey, Barbara & Holland, Michael & Sevdalis, Nick, 2023. "Evaluating quality improvement at scale: A pilot study on routine reporting for executive board governance in a UK National Health Service organisation," Evaluation and Program Planning, Elsevier, vol. 97(C).

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