Quality 4.0 in the Context of Industry 4.0: Theoretical Aspects and Research Results

Purpose: The aim of this article is to present the essence and significance of Quality 4.0 in the context of Industry 4.0, based on both a review of theoretical and empirical studies published in the literature and the authors’ own research. Desing/Methodology/Approach: The research concept includes a review of selected, significant studies that indicate the current state and directions of research, along with their justification in the context of the Fourth Industrial Revolution. The authors' own research was conducted in Polish companies with a strong focus on quality and management systems indicating the need for the integration within the framework of Industry 4.0. The research was carried out using the diagnostic survey method, with an original online questionnaire as the primary tool. Both quantitative and qualitative (interviews) methods were employed. Findings: The understanding of Quality 4.0 and Industry 4.0 by representatives of quality-oriented companies was highlighted, and the relationships between Quality 4.0 and Industry 4.0 solutions were presented. Practical implications: The results obtained from one hundred companies were subjected to statistical analysis, showing the status and directions of development of the concepts of Quality 4.0, TQM 4.0, and Quality Management 4.0, as well as their place and significance in organizations operating in the conditions of the Industry 4.0. They indicate areas requiring adaptation to the changing solutions of the Industry 4.0 and areas requiring improvement in terms of employee skills, knowledge, IT solutions, and real-time decision-making. Originality/value: Contribution of research to shaping the definition of Quality 4.0, identification of areas in which Industry 4.0 creates opportunities for improving Quality 4.0 management (linking Quality 4.0 with processes), identification of the role of knowledge in Quality 4.0 improvement processes.