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Quality Assurance: Providing Tools for Managing Risk in Ports

Author

Listed:
  • Constantinos I. Chlomoudis
  • Christos D. Lampridis
  • Petros L. Pallis

Abstract

Modern ports, operating in a new environment, constitute links in the door to door transportation. This new environment is characterized by the intensification of inter port and intra port competition. The reduction of risks, derived from this vigorously competitive environment through the implementation of concrete management practices, can be considered as a major objective for the modern port industry. On the other hand the implementation of quality assurance generates a favourable environment for the provision of high quality port services and the assurance of high standards in port operation. This paper examines the way that quality assurance can be used as a risk management tool in the operation of port industry. Furthermore, this work aims to identify, and classify the risks of port industry in relation to the characteristics of the quality management systems. The result of this analysis determines the prospects and the restrictions of quality management as a tool for the management of risks in ports.

Suggested Citation

  • Constantinos I. Chlomoudis & Christos D. Lampridis & Petros L. Pallis, 2013. "Quality Assurance: Providing Tools for Managing Risk in Ports," International Journal of Maritime, Trade & Economic Issues (IJMTEI), International Journal of Maritime, Trade & Economic Issues (IJMTEI), vol. 0(1), pages 3-20.
    • Handle: RePEc:ers:ijmtei:v:i:y:2013:i:1:p:3-20
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    References listed on IDEAS

    as
    1. Chlomoudis, C. I. & Pallis, A. A., 1999. "The Need for a New Philosophy of Port Management and Organisation: Effective Responses to Contemporary Challenges," European Research Studies Journal, European Research Studies Journal, vol. 0(1-4), pages 1-91, January -.
    2. Constantinos I. Chlomoudis & Athanasios A. Pallis, 2005. "The EU port policy in a historical perspective," European Research Studies Journal, European Research Studies Journal, vol. 0(1-2), pages 21-42.
    3. Dong-Wook Song & Ki-Tae Yeo, 2004. "A Competitive Analysis of Chinese Container Ports Using the Analytic Hierarchy Process," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 6(1), pages 34-52, March.
    4. Dong-Wook Song & Photis M. Panayides, 2008. "Global supply chain and port/terminal: integration and competitiveness," Maritime Policy & Management, Taylor & Francis Journals, vol. 35(1), pages 73-87, February.
    5. Constantinos I. Chlomoudis & Apostolos V. Karalis & Athanasios A. Pallis, 2003. "Port Reorganisation And The Worlds Of Production Theory," Industrial Organization 0310003, University Library of Munich, Germany, revised 13 Oct 2003.
    6. Angelos Pantouvakis & Constantinos Chlomoudis & Athanassios Dimas, 2008. "Testing the SERVQUAL scale in the passenger port industry: a confirmatory study," Maritime Policy & Management, Taylor & Francis Journals, vol. 35(5), pages 449-467, October.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Saeed Khorram, 2020. "A novel approach for ports’ container terminals’ risk management based on formal safety assessment: FAHP-entropy measure—VIKOR model," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 103(2), pages 1671-1707, September.

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    More about this item

    Keywords

    Quality Assurance; Quality management; risk management; port competition;
    All these keywords.

    JEL classification:

    • G32 - Financial Economics - - Corporate Finance and Governance - - - Financing Policy; Financial Risk and Risk Management; Capital and Ownership Structure; Value of Firms; Goodwill
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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