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Boosting Nurses' Organizational Citizenship Behaviors (OCB) in Hospitals: The Cultural Mediation Between Seniority and OCB

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  • Novalien Carolina Lewaherilla
  • Selfiena Siahanenia
  • Rukmuin Wilda Payapo

Abstract

Purpose: This study investigated the impact of senior nurse experience on organizational citizenship behaviors (OCB), with organizational culture as a mediating mechanism. This study aimed to test and analyze the effect of organizational culture mediating seniority on OCB. Design/Methodology/Approach: Survey data was collected from 197 nurses in an Indonesian hospital and analyzed using PLS-SEM methodology. The sampling technique used a simple random sampling technique using the Slovin calculation. A Likert scale was used to measure respondents' answers. Findings: The findings revealed that seniority indirectly influenced OCB by enhancing cultural beliefs and values. Additionally, a direct positive effect of organizational culture on citizenship behaviors was noted. Practical Implications: The research implies that hospital administrators should nurture an enabling culture and systematic mentoring of junior nurses by experienced staff to improve the extra-role of pro-social actions. Originality/Value: Furthermore, future research can explore and compare the effect of organizational culture and OCB on various dimensions of performance based on age.

Suggested Citation

  • Novalien Carolina Lewaherilla & Selfiena Siahanenia & Rukmuin Wilda Payapo, 2025. "Boosting Nurses' Organizational Citizenship Behaviors (OCB) in Hospitals: The Cultural Mediation Between Seniority and OCB," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 187-218.
    • Handle: RePEc:ers:ijebaa:v:xiii:y:2025:i:3:p:187-218
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    References listed on IDEAS

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    1. Eli Ayawo Atatsi & Jol Stoffers & Ad Kil, 2021. "Work Tenure and Organizational Citizenship Behaviors; A Study in Ghanaian Technical Universities," Sustainability, MDPI, vol. 13(24), pages 1-14, December.
    2. Prasanjit Dasgupta, 2022. "A study on the effect of team support and emotional exhaustion on organizational citizenship behavior of nurses in COVID-19 pandemic: mediation by team commitments," IIM Ranchi Journal of Management Studies, Emerald Group Publishing Limited, vol. 1(2), pages 145-159, February.
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    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights

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