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Robots and emotional intelligence: A thematic analysis

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  • Seyitoğlu, Faruk
  • Ivanov, Stanislav

Abstract

The research on emotional intelligence in social robots is growing. This paper provides a thematic analysis of the studies on robots and emotional intelligence, synthesising and evaluating current knowledge and research topics. In addition, based on the thematic analysis of the studies, it also provides a conceptual framework explaining the emotional intelligence of robots that includes both actors (human and robot) in a human-robot interaction setting. The findings are based on the analysis of 252 studies published until the end of 2022 and indexed in the Scopus database. The results unveiled two main themes (robot design-technical developments and characteristics and human-robot interaction), including sub-themes and topics that emerged in the literature. Finally, the themes and sub-themes were evaluated through a critical discussion to develop a conceptual framework for robots and emotional intelligence.

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  • Seyitoğlu, Faruk & Ivanov, Stanislav, 2024. "Robots and emotional intelligence: A thematic analysis," Technology in Society, Elsevier, vol. 77(C).
    • Handle: RePEc:eee:teinso:v:77:y:2024:i:c:s0160791x24000605
    DOI: 10.1016/j.techsoc.2024.102512
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    References listed on IDEAS

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    1. Du, Longzheng & Lin, Weifen, 2022. "Does the application of industrial robots overcome the Solow paradox? Evidence from China," Technology in Society, Elsevier, vol. 68(C).
    2. Seyitoğlu, Faruk & Ivanov, Stanislav & Atsız, Ozan & Çifçi, İbrahim, 2021. "Robots as restaurant employees - A double-barrelled detective story," Technology in Society, Elsevier, vol. 67(C).
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    5. Ivanov, Stanislav & Webster, Craig, 2024. "Automated decision-making: Hoteliers’ perceptions," Technology in Society, Elsevier, vol. 76(C).
    6. Khaliq, Abdul & Waqas, Ali & Nisar, Qasim Ali & Haider, Shahbaz & Asghar, Zunaina, 2022. "Application of AI and robotics in hospitality sector: A resource gain and resource loss perspective," Technology in Society, Elsevier, vol. 68(C).
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    Cited by:

    1. Li, Sihong & Chen, Jinglong, 2024. "Virtual human on social media: Text mining and sentiment analysis," Technology in Society, Elsevier, vol. 78(C).

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