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The development of a generic servitization systems framework

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  • Weeks, Richard
  • Benade, Siebert

Abstract

Manufacturing institutions are increasingly adopting and implementing a servitization strategy directed at enhancing their revenue streams and gaining a competitive advantage in a highly competitive and extremely turbulent marketplace. The focus of this paper is directed at gaining an understanding of (1) the various interactive systems that assume relevance in the creation and execution of the servitization strategy and (2) the development of a generic servitization systems framework. A multidisciplinary literature review was undertaken in order to identify the systems concerned and develop a generic servitization framework that could serve as a source of reference and information in strategy development and operational execution. Supporting evidence as to the relevancy of the model was obtained from a case study analysis conducted at a South African manufacturing institution that had implemented a servitization strategy. An important finding that emerged from the research study was that the institution's business model needed to be adapted, a process that necessitated an understanding of the respective systems involved, their interaction, and the change management difficulties encountered therein. The generic servitization framework was found to assume relevance in this regard. It is contended that the servitisation systems framework could serve as a source of reference and information for executives, management practitioners and technologists involved in similar projects.

Suggested Citation

  • Weeks, Richard & Benade, Siebert, 2015. "The development of a generic servitization systems framework," Technology in Society, Elsevier, vol. 43(C), pages 97-104.
    • Handle: RePEc:eee:teinso:v:43:y:2015:i:c:p:97-104
    DOI: 10.1016/j.techsoc.2015.09.003
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    References listed on IDEAS

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    1. Vandermerwe, Sandra & Rada, Juan, 1988. "Servitization of business: Adding value by adding services," European Management Journal, Elsevier, vol. 6(4), pages 314-324, December.
    2. Alexander Osterwalder, 2004. "Understanding ICT-based business models in developing countries," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 3(2/3/4), pages 333-348.
    3. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
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    1. Li, Ai Qiang & Kumar, Maneesh & Claes, Björn & Found, Pauline, 2020. "The state-of-the-art of the theory on Product-Service Systems," International Journal of Production Economics, Elsevier, vol. 222(C).

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