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What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature

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  • Hall, Judith A.
  • Dornan, Michael C.

Abstract

A meta-analysis of studies on consumer satisfaction with medical care yielded 221 studies that reported relations between satisfaction and other variables, of which 107 reported satisfaction levels for two or more aspects of medical care. A method was developed to derive the relative levels of patient satisfaction with 11 aspects of care across these 107 studies. Humaneness and technical quality of medical care were ranked near the top, while the bottom five ranks were occupied by aspects of care that reflected the provider's attention to other patient needs and the patient's relation to the system as a whole. In addition, it was demonstrated that different aspects of medical care are measured with extremely uneven frequencies in satisfaction instruments.

Suggested Citation

  • Hall, Judith A. & Dornan, Michael C., 1988. "What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature," Social Science & Medicine, Elsevier, vol. 27(9), pages 935-939, January.
    • Handle: RePEc:eee:socmed:v:27:y:1988:i:9:p:935-939
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    Cited by:

    1. Mandy Ryan, 1996. "Using willingness to pay to assess the benefits of assisted reproductive techniques," Health Economics, John Wiley & Sons, Ltd., vol. 5(6), pages 543-558, November.
    2. de Ruyter, Ko & Wetzels, Martin, 1998. "On the complex nature of patient evaluations of general practice service," Journal of Economic Psychology, Elsevier, vol. 19(5), pages 565-590, October.
    3. Chhabi Lal Ranabhat & Mihajlo Jakovljevic, 2023. "Sustainable Health Care Provision Worldwide: Is There a Necessary Trade-Off between Cost and Quality?," Sustainability, MDPI, vol. 15(2), pages 1-11, January.
    4. Johnson, Blair T. & Acabchuk, Rebecca L., 2018. "What are the keys to a longer, happier life? Answers from five decades of health psychology research," Social Science & Medicine, Elsevier, vol. 196(C), pages 218-226.
    5. Fraser, Suzanne & Fomiatti, Renae & Moore, David & Seear, Kate & Aitken, Campbell, 2020. "Is another relationship possible? Connoisseurship and the doctor–patient relationship for men who consume performance and image-enhancing drugs," Social Science & Medicine, Elsevier, vol. 246(C).
    6. Timmermans, Stefan & Tietbohl, Caroline, 2018. "Fifty years of sociological leadership at Social Science and Medicine," Social Science & Medicine, Elsevier, vol. 196(C), pages 209-215.
    7. Fernando García-Alfranca & Anna Puig & Carles Galup & Hortensia Aguado & Ismael Cerdá & Mercedes Guilabert & Virtudes Pérez-Jover & Irene Carrillo & José Joaquín Mira, 2018. "Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals’ and Patients’ Views," IJERPH, MDPI, vol. 15(2), pages 1-31, January.
    8. Grytten, Jostein & Carlsen, Fredrik & Skau, Irene, 2009. "Services production and patient satisfaction in primary care," Health Policy, Elsevier, vol. 89(3), pages 312-321, March.
    9. Justine M Naylor & Joseph Descallar & Mechteld Grootemaat & Helen Badge & Ian A Harris & Grahame Simpson & Deanne Jenkin, 2016. "Is Satisfaction with the Acute-Care Experience Higher amongst Consumers Treated in the Private Sector? A Survey of Public and Private Sector Arthroplasty Recipients," PLOS ONE, Public Library of Science, vol. 11(8), pages 1-14, August.
    10. Carlsen, Fredrik & Grytten, Jostein, 2000. "Consumer satisfaction and supplier induced demand," Journal of Health Economics, Elsevier, vol. 19(5), pages 731-753, September.

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