Competing for level of service in the provision of mobility services: Concepts, processes and measures
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References listed on IDEAS
- Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, pages 499-517.
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KeywordsMobility Accessibility Level of service Quality of service Accounting framework Process;
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