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Factors underlying organizational resilience: The case of electric power restoration in New York City after 11 September 2001

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  • Mendonça, David
  • Wallace, William A.

Abstract

The 2001 World Trade Center attack resulted in widespread and highly non-routine failures to critical infrastructure systems. An immediate priority following the attack was the restoration of electric power in lower Manhattan. A study of the organization responsible for conducting this restoration is here presented in order to provide a productive critique of factors theorized by Woods (2006) [1] to affect organizational resilience. Data sources include logs of the behavior of the electric power infrastructure and extensive interviews with personnel at various levels of the organization. The conclusions of the analysis are used to frame a refined set of factors that shape organizational resilience, and to provide observations on the processes that underlie how organizations achieve—or fail to achieve—the potential for resilience.

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  • Mendonça, David & Wallace, William A., 2015. "Factors underlying organizational resilience: The case of electric power restoration in New York City after 11 September 2001," Reliability Engineering and System Safety, Elsevier, vol. 141(C), pages 83-91.
    • Handle: RePEc:eee:reensy:v:141:y:2015:i:c:p:83-91
    DOI: 10.1016/j.ress.2015.03.017
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    Cited by:

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    3. Kiss, Tibor & Kiss, Viktor Miklos, 2018. "Ecology-related resilience in urban planning – A complex approach for Pécs (Hungary)," Ecological Economics, Elsevier, vol. 144(C), pages 160-170.
    4. Nabil Touili, 2021. "Hazards, Infrastructure Networks and Unspecific Resilience," Sustainability, MDPI, vol. 13(9), pages 1-16, April.
    5. David D. Woods, 2018. "The theory of graceful extensibility: basic rules that govern adaptive systems," Environment Systems and Decisions, Springer, vol. 38(4), pages 433-457, December.
    6. F. Brocal & C. González & D. Komljenovic & P. F. Katina & Miguel A. Sebastián, 2019. "Emerging Risk Management in Industry 4.0: An Approach to Improve Organizational and Human Performance in the Complex Systems," Complexity, Hindawi, vol. 2019, pages 1-13, June.
    7. Liu, Xing & Fang, Yi-Ping & Zio, Enrico, 2021. "A Hierarchical Resilience Enhancement Framework for Interdependent Critical Infrastructures," Reliability Engineering and System Safety, Elsevier, vol. 215(C).
    8. Sungheon Lee & Jaehyun Kim & Awwal M. Arigi & Jonghyun Kim, 2022. "Identification of Contributing Factors to Organizational Resilience in the Emergency Response Organization for Nuclear Power Plants," Energies, MDPI, vol. 15(20), pages 1-24, October.
    9. Márcio das Chagas Moura & Helder Henrique Lima Diniz & Enrique López Droguett & Beatriz Sales da Cunha & Isis Didier Lins & Vicente Ribeiro Simoni, 2017. "Embedding resilience in the design of the electricity supply for industrial clients," PLOS ONE, Public Library of Science, vol. 12(11), pages 1-33, November.
    10. Poulin, Craig & Kane, Michael B., 2021. "Infrastructure resilience curves: Performance measures and summary metrics," Reliability Engineering and System Safety, Elsevier, vol. 216(C).
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