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Caseworker's discretion and the effectiveness of welfare-to-work programs

Author

Listed:
  • Bolhaar, Jonneke
  • Ketel, Nadine
  • van der Klaauw, Bas

Abstract

In this paper we focus on the role of caseworkers in the assignment and take-up of welfare-to-work programs. We conduct a field experiment that generates exogenous variation in the assignment of caseworkers to different policy regimes. The experiment allows us to provide evidence on the effectiveness of welfare-to-work programs and to study how caseworkers exploit their discretion in assigning these programs to welfare recipients. We find substantial heterogeneity in how caseworkers assign welfare-to-work programs. Participation in the experiment and learning about the effectiveness of the different programs do not induce caseworkers to focus more on the effective programs. Obtaining knowledge about welfare-to-work programs is thus not enough to improve policy, also effort on implementation is required.

Suggested Citation

  • Bolhaar, Jonneke & Ketel, Nadine & van der Klaauw, Bas, 2020. "Caseworker's discretion and the effectiveness of welfare-to-work programs," Journal of Public Economics, Elsevier, vol. 183(C).
    • Handle: RePEc:eee:pubeco:v:183:y:2020:i:c:s0047272719301410
    DOI: 10.1016/j.jpubeco.2019.104080
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    Cited by:

    1. Halling, Aske & Petersen, Niels Bjørn Grund, 2024. "Frontline Employees’ Responses to Citizens’ Communication of Administrative Burdens," OSF Preprints yqzg4, Center for Open Science.
    2. Bhuller, Manudeep & Sigstad, Henrik, 2024. "2SLS with multiple treatments," Journal of Econometrics, Elsevier, vol. 242(1).
    3. repec:osf:osfxxx:yqzg4_v1 is not listed on IDEAS
    4. Böheim, René & Eppel, Rainer & Mahringer, Helmut, 2023. "The impact of lower caseloads in public employment services on the unemployed," Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 57, pages 1-031.
    5. Jason B. Cook & Chloe N. East, 2023. "The Effect of Means-Tested Transfers on Work: Evidence from Quasi-Randomly Assigned SNAP Caseworkers," NBER Working Papers 31307, National Bureau of Economic Research, Inc.

    More about this item

    Keywords

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    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs
    • J64 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Unemployment: Models, Duration, Incidence, and Job Search
    • J08 - Labor and Demographic Economics - - General - - - Labor Economics Policies

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