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Business process reengineering: an approach for process mapping

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  • Aldowaisan, Tariq A.
  • Gaafar, Lotfi K.

Abstract

The goal of business process reengineering (BPR) is to achieve dramatic improvements in business measures of performance by radically changing the process design. This paper provides a structural definition of the redesign search space using the number of employee types and the number of activities. A systematic approach that combines some linear programming tools with unique BPR principles is then proposed to support the technical redesign of the current process. The approach is illustrated using a public firm process.

Suggested Citation

  • Aldowaisan, Tariq A. & Gaafar, Lotfi K., 1999. "Business process reengineering: an approach for process mapping," Omega, Elsevier, vol. 27(5), pages 515-524, October.
    • Handle: RePEc:eee:jomega:v:27:y:1999:i:5:p:515-524
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    References listed on IDEAS

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    1. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    2. Fuglseth, A. M. & Grønhaug, K., 1997. "IT-enabled redesign of complex and dynamic business processes: the case of bank credit evaluation," Omega, Elsevier, vol. 25(1), pages 93-106, February.
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    Cited by:

    1. Jiexun Li & Harry Jiannan Wang & Xue Bai, 2015. "An intelligent approach to data extraction and task identification for process mining," Information Systems Frontiers, Springer, vol. 17(6), pages 1195-1208, December.
    2. Reijers, H. A. & Liman Mansar, S., 2005. "Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics," Omega, Elsevier, vol. 33(4), pages 283-306, August.
    3. Kwak, N. K. & Lee, Chang W., 2002. "Business process reengineering for health-care system using multicriteria mathematical programming," European Journal of Operational Research, Elsevier, vol. 140(2), pages 447-458, July.
    4. Roberta Ann Jones & Kathryn Lancaster, 2001. "Process mapping and scripting in the Accounting Information Systems (AIS) curriculum," Accounting Education, Taylor & Francis Journals, vol. 10(3), pages 263-278.
    5. Kumar Rajaram & Charles J. Corbett, 2002. "Achieving Environmental and Productivity Improvements Through Model-Based Process Redesign," Operations Research, INFORMS, vol. 50(5), pages 751-763, October.

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