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Airline e-commerce: the revolution in ticketing channels

Author

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  • Shon, Zheng-Yi
  • Chen, Fang-Yuan
  • Chang, Yu-Hern

Abstract

This paper focuses on web reservation and on-line ticketing services provided by airlines and travel agents. The impact of the Internet on the air transportation industry in Taiwan, the development of e-commerce and e-business in airline operations, and the conflicts between virtual and physical channels are discussed. A questionnaire is developed to determine the major consumer behavior differences among channels. Some new trends and airline e-commerce issues are examined. The research outcome showed that virtual channels are good enough to dominate the market, but the traditional channels also have their own niches in some specific segments.

Suggested Citation

  • Shon, Zheng-Yi & Chen, Fang-Yuan & Chang, Yu-Hern, 2003. "Airline e-commerce: the revolution in ticketing channels," Journal of Air Transport Management, Elsevier, vol. 9(5), pages 325-331.
    • Handle: RePEc:eee:jaitra:v:9:y:2003:i:5:p:325-331
    DOI: 10.1016/S0969-6997(03)00040-1
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    References listed on IDEAS

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    1. Jarach, David, 2002. "The digitalisation of market relationships in the airline business: the impact and prospects of e-business," Journal of Air Transport Management, Elsevier, vol. 8(2), pages 115-120.
    2. Alamdari, Fariba, 2002. "Regional development in airlines and travel agents relationship," Journal of Air Transport Management, Elsevier, vol. 8(5), pages 339-348.
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    Cited by:

    1. Harison, Elad & Boonstra, Albert, 2008. "Reaching new altitudes in e-commerce: Assessing the performance of airline websites," Journal of Air Transport Management, Elsevier, vol. 14(2), pages 92-98.
    2. Claudio A. Piga & Enrico Bachis, 2006. "Pricing strategies by European traditional and low cost airlines. Or, when is it the best time to book on line?," Discussion Paper Series 2006_14, Department of Economics, Loughborough University, revised Jul 2006.
    3. Wang, Weidi & Tang, Ou & Huo, Jiazhen, 2018. "Dynamic capacity allocation for airlines with multi-channel distribution," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 173-181.

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