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Digital government transformation: A structural equation modelling analysis of driving and impeding factors

Author

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  • Tangi, Luca
  • Janssen, Marijn
  • Benedetti, Michele
  • Noci, Giuliano

Abstract

Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by quantitatively assessing the transformation and its driving and impeding factors. The analyses were performed by collecting and analyzing through structural equation modeling 491 answers to a survey to Italian administrations. Results show that DGT is influenced by a combination of different factors, including the sense of urgency, the need for change, and the creation of a collaborative environment, suggesting that more effort is required for including public managers in the current debate on DGT. Organizational barriers and lack of support are impeding factors. Finally and counter-intuitively, resistance to change was not found to impede the transformation.

Suggested Citation

  • Tangi, Luca & Janssen, Marijn & Benedetti, Michele & Noci, Giuliano, 2021. "Digital government transformation: A structural equation modelling analysis of driving and impeding factors," International Journal of Information Management, Elsevier, vol. 60(C).
    • Handle: RePEc:eee:ininma:v:60:y:2021:i:c:s0268401221000499
    DOI: 10.1016/j.ijinfomgt.2021.102356
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    Cited by:

    1. Guo, Chuanyin & Song, Qiwei & Yu, Ming-Miin & Zhang, Jian, 2024. "A digital economy development index based on an improved hierarchical data envelopment analysis approach," European Journal of Operational Research, Elsevier, vol. 316(3), pages 1146-1157.
    2. Irena Mladenova, 2024. "SMEs in a Digital Era: The Role of Management," Administrative Sciences, MDPI, vol. 14(11), pages 1-17, November.
    3. Di Wang & Xuefeng Shao & Yang Song & Hualu Shao & Longqi Wang, 2023. "The Effect of Digital Transformation on Manufacturing Enterprise Performance," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 25(63), pages 593-593, April.
    4. Abdul-Halim Abdul-Majid & Houcine Meddour & Izwan-Nizal M & Suraidi S & Mohd Shahril A & Nur Khairunniza S. P., 2024. "Digital Transformation of Performance Evaluation System at Lembaga Zakat Negeri Kedah," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(12), pages 3619-3630, December.
    5. Lu Ren & Shuhua Deng & Lixiang Men & Azzeddine Boudouaia, 2025. "A study on factors shaping innovative work behavior and service innovation performance in government sectors: role of digital leadership and dynamic capabilities," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-23, December.
    6. Yao Men & Yuanyuan Xu & Kaiyi Yang & Zijian Wang & Xiang Ji, 2025. "Institutional pressure, resource orchestration, and the digital government performance: a mixed methods study in the case of China," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-12, December.
    7. Jiang, Zeru & Yuan, Chunlai & Xu, Jingru, 2024. "The impact of digital government on energy sustainability: Empirical evidence from prefecture-level cities in China," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
    8. Zhou, Mengling & Du, Xinyi, 2025. "Digital government and air pollution inequality: Evidence from Chinese cities," Economic Modelling, Elsevier, vol. 152(C).
    9. Sivanandham, S. & Srivatsa Srinivas, S., 2025. "Enhancing food security at the last-mile: A light-weight and scalable decision support system for the public distribution system in India," Socio-Economic Planning Sciences, Elsevier, vol. 98(C).
    10. Mishra, Deepa Bhatt & Haider, Imran & Gunasekaran, Angappa & Sakib, Md. Nazmus & Malik, Nishtha & Rana, Nripendra P., 2023. "“Better together”: Right blend of business strategy and digital transformation strategies," International Journal of Production Economics, Elsevier, vol. 266(C).
    11. David, Sofia & Zinica, Daniel & Bărbuță-Mișu, Nicoleta & Savga, Larisa & Virlanuta, Florina-Oana, 2024. "Public administration managers' and employees' perceptions of adaptability to change under “the future of work” paradigm," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    12. Sandip Mukhopadhyay & Sumedha Chauhan & Manas Paul & Subhajit Bhattacharyya & Parijat Upadhyay & Shekhar Kumar Sinha, 2025. "Why do few Organizations Succeed while Others Fail? Impact of Organizational Capabilities and Barriers on Digital Government Transformation," Information Systems Frontiers, Springer, vol. 27(5), pages 2213-2231, October.
    13. Liu, Chuanhui & Sheng, Zhongyuan & Hu, Xuetong & Tian, Chunxiao, 2025. "Hand in hand or left behind: The dual impact of leading firms’ digital technologies on industry digital transformation," The North American Journal of Economics and Finance, Elsevier, vol. 75(PA).
    14. Jiang, Wei & Gao, Chunxing, 2025. "The wave of government digitalization: How government digital procurement affects residents’ employment," Information Economics and Policy, Elsevier, vol. 71(C).
    15. Gillani, Fatima & Chatha, Kamran Ali & Jajja, Shakeel Sadiq & Cao, Dongmei & Ma, Xiao, 2024. "Unpacking Digital Transformation: Identifying key enablers, transition stages and digital archetypes," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
    16. Seyyed Mohammadhossein Alipour & Atefeh Farazmand & Farshad Hakamizadeh, 2026. "Modeling Factors Affecting Digital Transformation: Suggestions for the Islamic Republic of Iran," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 17(1), pages 231-268, February.
    17. Zheng, Xian & Du, Xinyi & Wu, Weihao, 2025. "The impact of digital government on cross-regional investment: Evidence from Chinese cities," Economic Analysis and Policy, Elsevier, vol. 87(C), pages 99-122.

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