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A strategic case for e-adoption in healthcare supply chains

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  • Zheng, Jurong
  • Bakker, Elmer
  • Knight, Louise
  • Gilhespy, Heather
  • Harland, Christine
  • Walker, Helen

Abstract

A growing body of literature suggests that greater benefits of e-business will be obtained when e-business is integrated throughout a supply chain. However, organizations are still cautious in adopting e-business technologies. This paper examines whether a strategic case for e-commerce can be recognised and the factors that influence e-adoption, using e-business development models, a contingency approach and a stakeholder approach. The paper explores the link of e-commerce with strategy and the potential strategic benefits, risks and problems. This paper analysed e-adoption in four diverse healthcare supply chains in the context of the English National Health Service (NHS). The fieldwork showed there is of limited use of e- in supply chains; there are key problems associated with perceived benefits and costs by different actors both within organisations and within the chain. The paper proposes a framework to link the case for e-commerce with the achievement of strategic objectives across three inter-related domains—health, supply and business.

Suggested Citation

  • Zheng, Jurong & Bakker, Elmer & Knight, Louise & Gilhespy, Heather & Harland, Christine & Walker, Helen, 2006. "A strategic case for e-adoption in healthcare supply chains," International Journal of Information Management, Elsevier, vol. 26(4), pages 290-301.
    • Handle: RePEc:eee:ininma:v:26:y:2006:i:4:p:290-301
    DOI: 10.1016/j.ijinfomgt.2006.03.010
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    References listed on IDEAS

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    1. Colin Eden, 1992. "Strategy Development As A Social Process," Journal of Management Studies, Wiley Blackwell, vol. 29(6), pages 799-812, November.
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    Cited by:

    1. Abadie, Amelie & Roux, Mélanie & Chowdhury, Soumyadeb & Dey, Prasanta, 2023. "Interlinking organisational resources, AI adoption and omnichannel integration quality in Ghana’s healthcare supply chain," Journal of Business Research, Elsevier, vol. 162(C).

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