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Trust in digital information

Author

Listed:
  • Kari Kelton
  • Kenneth R. Fleischmann
  • William A. Wallace

Abstract

Trust in information is developing into a vitally important topic as the Internet becomes increasingly ubiquitous within society. Although many discussions of trust in this environment focus on issues like security, technical reliability, or e‐commerce, few address the problem of trust in the information obtained from the Internet. The authors assert that there is a strong need for theoretical and empirical research on trust within the field of information science. As an initial step, the present study develops a model of trust in digital information by integrating the research on trust from the behavioral and social sciences with the research on information quality and human– computer interaction. The model positions trust as a key mediating variable between information quality and information usage, with important consequences for both the producers and consumers of digital information. The authors close by outlining important directions for future research on trust in information science and technology.

Suggested Citation

  • Kari Kelton & Kenneth R. Fleischmann & William A. Wallace, 2008. "Trust in digital information," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 59(3), pages 363-374, February.
    • Handle: RePEc:bla:jamist:v:59:y:2008:i:3:p:363-374
    DOI: 10.1002/asi.20722
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    Citations

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    Cited by:

    1. Nitin Verma & Kenneth R. Fleischmann & Le Zhou & Bo Xie & Min Kyung Lee & Kate Rich & Kristina Shiroma & Chenyan Jia & Tara Zimmerman, 2022. "Trust in COVID‐19 public health information," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(12), pages 1776-1792, December.
    2. Järvenpää, Marko & Hoque, Zahirul & Mättö, Toni & Rautiainen, Antti, 2023. "Controllers’ role in managerial sensemaking and information trust building in a business intelligence environment," International Journal of Accounting Information Systems, Elsevier, vol. 50(C).
    3. Amelia Alias & Nurfaradilla Mohamad Nasri & Mohd Mahzan Awang, 2022. "How Can Trust Increase Children′s Understanding of Privacy for 21st Century Learning Environment?," Sustainability, MDPI, vol. 14(22), pages 1-14, November.
    4. Devan Ray Donaldson & Paul Conway, 2015. "User conceptions of trustworthiness for digital archival documents," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 66(12), pages 2427-2444, December.
    5. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris & Thrassou, Alkis & Ghosh, Soumya Kanti, 2021. "Adoption of artificial intelligence-integrated CRM systems in agile organizations in India," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
    6. Sheng Tun Li & Thuong Thi Pham & Hui Chi Chuang & Zhi-Wei Wang, 2016. "Does reliable information matter? Towards a trustworthy co-created recommendation model by mining unboxing reviews," Information Systems and e-Business Management, Springer, vol. 14(1), pages 71-99, February.
    7. Zhang, Yixiang & Fang, Yulin & Wei, Kwok-Kee & Chen, Huaping, 2010. "Exploring the role of psychological safety in promoting the intention to continue sharing knowledge in virtual communities," International Journal of Information Management, Elsevier, vol. 30(5), pages 425-436.
    8. Min Sook Park & JungHo Park & Hyejin Kim & Jin Hui Lee & Hyejin Park, 2023. "Measuring the impacts of quantity and trustworthiness of information on COVID‐19 vaccination intent," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(7), pages 846-865, July.
    9. Fielke, Simon & Taylor, Bruce & Jakku, Emma, 2020. "Digitalisation of agricultural knowledge and advice networks: A state-of-the-art review," Agricultural Systems, Elsevier, vol. 180(C).
    10. John Hudson, 2012. "Internet Banking and the Marginal Internet User," Department of Economics Working Papers 7/12, University of Bath, Department of Economics.
    11. Teun Lucassen & Rienco Muilwijk & Matthijs L. Noordzij & Jan Maarten Schraagen, 2013. "Topic familiarity and information skills in online credibility evaluation," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 64(2), pages 254-264, February.
    12. Orviska, Marta & Hudson, John, 2009. "Dividing or uniting Europe? Internet usage in the EU," Information Economics and Policy, Elsevier, vol. 21(4), pages 279-290, November.

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