IDEAS home Printed from https://ideas.repec.org/a/bla/ijhplm/v37y2022i5p2635-2668.html
   My bibliography  Save this article

Healthcare performance management using integrated FUCOM‐MARCOS approach: The case of India

Author

Listed:
  • Ahmad Abdullah
  • Shafi Ahmad
  • Mohd. Adnan Athar
  • Nishant Rajpoot
  • Faisal Talib

Abstract

Aims The goal of this research is to propose a simpler and more efficient model for evaluating healthcare establishments (HCEs). With this motivation, this study aims to discover key performance indicators (KPIs) that affect HCE performance, present a ranking model for KPIs in Indian HCEs, and evaluate Indian HCEs using the identified and prioritised KPIs. Material and Methods Through extensive literature review and expert opinions, this research identifies the various KPIs in HCEs, classifies them into six main categories, and prioritises them using the full consistency method (FUCOM). Further, well‐known HCEs across northern India were evaluated and ranked using Measurement Alternatives and Ranking according to Compromise Solution. Results The ‘technology adoption related indicators’ is found as the most important main KPIs, whereas ‘adequate number of hospital beds and bathrooms (IE5)' as the most dominating sub‐category KPIs. Also, amongst the 20 evaluated Indian HCEs ‘healthcare establishment‐1 (HCE1)’ was found to be the best performing HCE while ‘healthcare establishment‐12 (HCE12)’ was found to be the worst‐performing HCE. The stability and consistency of the results are ascertained by performing sensitivity analysis and comparing the results with other existing methodologies. Conclusion The findings of this study are quite important for HCEs management to fully comprehend the key areas to improve upon so that managers can improve medical standards in a targeted manner. The developed prioritisation model and methodology shown in this paper will help and motivate managers and intellectuals of HCEs to evaluate and improve the HCE's performance.

Suggested Citation

  • Ahmad Abdullah & Shafi Ahmad & Mohd. Adnan Athar & Nishant Rajpoot & Faisal Talib, 2022. "Healthcare performance management using integrated FUCOM‐MARCOS approach: The case of India," International Journal of Health Planning and Management, Wiley Blackwell, vol. 37(5), pages 2635-2668, September.
    • Handle: RePEc:bla:ijhplm:v:37:y:2022:i:5:p:2635-2668
    DOI: 10.1002/hpm.3488
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/hpm.3488
    Download Restriction: no
    File URL: https://libkey.io/10.1002/hpm.3488?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Alireza Alinezhad & Javad Khalili, 2019. "New Methods and Applications in Multiple Attribute Decision Making (MADM)," International Series in Operations Research and Management Science, Springer, number 978-3-030-15009-9, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hossein Yousefi & Mohammad Hasan Ghodusinejad & Armin Ghodrati, 2022. "Multi-Criteria Future Energy System Planning and Analysis for Hot Arid Areas of Iran," Energies, MDPI, vol. 15(24), pages 1-25, December.
    2. Hossein Yousefi & Saheb Ghanbari Motlagh & Mohammad Montazeri, 2022. "Multi-Criteria Decision-Making System for Wind Farm Site-Selection Using Geographic Information System (GIS): Case Study of Semnan Province, Iran," Sustainability, MDPI, vol. 14(13), pages 1-27, June.
    3. Dana Hübelová & Martina Kuncová & Hana Vojáčková & Jitka Coufalová & Alice Kozumplíková & Francois Stefanus Lategan & Beatrice-Elena Chromková Manea, 2021. "Inequalities in Health: Methodological Approaches to Spatial Differentiation," IJERPH, MDPI, vol. 18(23), pages 1-21, November.
    4. Mohammed Ifkirne & Houssam El Bouhi & Siham Acharki & Quoc Bao Pham & Abdelouahed Farah & Nguyen Thi Thuy Linh, 2022. "Multi-Criteria GIS-Based Analysis for Mapping Suitable Sites for Onshore Wind Farms in Southeast France," Land, MDPI, vol. 11(10), pages 1-26, October.
    5. Martina Kuncova & Jana Seknickova, 2022. "Two-stage weighted PROMETHEE II with results’ visualization," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 30(2), pages 547-571, June.
    6. Stefan Jovčić & Petr Průša, 2021. "A Hybrid MCDM Approach in Third-Party Logistics (3PL) Provider Selection," Mathematics, MDPI, vol. 9(21), pages 1-19, October.
    7. Nora Sharkasi & Nguyen Vo Hien Chau & Jay Rajasekera, 2023. "Export Potential Analysis of Vietnamese Bottled Coconut Water by Incorporating Criteria Weights of MCDM into the Gravity of Trade Model," Sustainability, MDPI, vol. 15(15), pages 1-26, July.
    8. Jiawei Qi & Yichen Zhang & Jiquan Zhang & Yanan Chen & Chenyang Wu & Chenyu Duan & Zhongshuai Cheng & Zengkai Pan, 2022. "Research on the Evaluation of Geological Environment Carrying Capacity Based on the AHP-CRITIC Empowerment Method," Land, MDPI, vol. 11(8), pages 1-17, July.
    9. Marco Locurcio & Francesco Tajani & Pierluigi Morano & Debora Anelli & Benedetto Manganelli, 2021. "Credit Risk Management of Property Investments through Multi-Criteria Indicators," Risks, MDPI, vol. 9(6), pages 1-23, June.
    10. Ghodusinejad, Mohammad Hasan & Lavasani, Zahra & Yousefi, Hossein, 2023. "A combined decision-making framework for techno-enviro-economic assessment of a commercial CCHP system," Energy, Elsevier, vol. 276(C).
    11. Ahmed, Umair & Carpitella, Silvia & Certa, Antonella, 2021. "An integrated methodological approach for optimising complex systems subjected to predictive maintenance," Reliability Engineering and System Safety, Elsevier, vol. 216(C).
    12. Ning Lu & Yefei Li & Bochu Xu, 2022. "Evaluation of the Suitability of Smart Health Products for Aging Based on the IIVAHP-CRITIC Model: A Case Study of Smart Health Kiosk," Sustainability, MDPI, vol. 14(15), pages 1-16, July.
    13. Halil Kete & Fatih Karasaç, 2022. "Evaluation of the Economic Performances of the European Union Countries and Turkey in the Covid-19 Process with the COPRAS Method," Journal of Economic Policy Researches, Istanbul University, Faculty of Economics, vol. 9(2), pages 373-395, July.
    14. Tabasam Rashid & Asif Ali & Yu-Ming Chu, 2021. "Hybrid BW-EDAS MCDM methodology for optimal industrial robot selection," PLOS ONE, Public Library of Science, vol. 16(2), pages 1-18, February.
    15. Getasew Taddese & Severine Durieux & Emmanuel Duc, 2021. "Sustainability Performance Evaluation of Faceshield Bracket Manufacturing by Using the Analytic Hierarchy Process," Sustainability, MDPI, vol. 13(24), pages 1-22, December.
    16. Cinelli, Marco & Kadziński, Miłosz & Miebs, Grzegorz & Gonzalez, Michael & Słowiński, Roman, 2022. "Recommending multiple criteria decision analysis methods with a new taxonomy-based decision support system," European Journal of Operational Research, Elsevier, vol. 302(2), pages 633-651.
    17. Marco Cinelli & Matteo Spada & Wansub Kim & Yiwen Zhang & Peter Burgherr, 2021. "MCDA Index Tool: an interactive software to develop indices and rankings," Environment Systems and Decisions, Springer, vol. 41(1), pages 82-109, March.
    18. Madjid Tavana & Akram Shaabani & Francisco Javier Santos-Arteaga & Iman Raeesi Vanani, 2020. "A Review of Uncertain Decision-Making Methods in Energy Management Using Text Mining and Data Analytics," Energies, MDPI, vol. 13(15), pages 1-23, August.
    19. Indre Siksnelyte-Butkiene & Dalia Streimikiene & Tomas Balezentis & Virgilijus Skulskis, 2021. "A Systematic Literature Review of Multi-Criteria Decision-Making Methods for Sustainable Selection of Insulation Materials in Buildings," Sustainability, MDPI, vol. 13(2), pages 1-21, January.
    20. Aroua Amari & Laila Moussaid & Saadia Tallal, 2023. "New Parking Lot Selection Approach Based on the Multi-Criteria Decision Making (MCDM) Methods: Health Criteria," Sustainability, MDPI, vol. 15(2), pages 1-18, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:ijhplm:v:37:y:2022:i:5:p:2635-2668. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0749-6753 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.