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Work and gendered dimensions of recognition in the retail sector in Chile: Analyzing the experience of female cashiers in large supermarkets

Author

Listed:
  • Rodrigo Guerra‐Arrau
  • Antonio Stecher

Abstract

This article presents the results of research exploring the dynamics of recognition in the interactive work of female cashiers in supermarket chains in Santiago, Chile. Based on three dimensions of recognition configured from gendered elements of interactive service work, cashiers' recognition experiences are analyzed, considering their socio‐biographical trajectories, their link with the companies, and the dynamics of the trade they establish in customer service labor. Findings show ambivalent recognition processes combining those instituted “from above” by the administration and those articulated “from below” by families, professional peers, and customers in daily interactions. Based on the results, the article discusses the challenges for a research agenda on recognition at work capable of considering the gendered dynamics of work in the service sector.

Suggested Citation

  • Rodrigo Guerra‐Arrau & Antonio Stecher, 2025. "Work and gendered dimensions of recognition in the retail sector in Chile: Analyzing the experience of female cashiers in large supermarkets," Gender, Work and Organization, Wiley Blackwell, vol. 32(2), pages 820-842, March.
    • Handle: RePEc:bla:gender:v:32:y:2025:i:2:p:820-842
    DOI: 10.1111/gwao.13187
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    References listed on IDEAS

    as
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    2. Gazi Islam, 2012. "Recognition, Reification, and Practices of Forgetting: Ethical Implications of Human Resource Management," Journal of Business Ethics, Springer, vol. 111(1), pages 37-48, November.
    3. Robin Leidner, 1999. "Emotional Labor in Service Work," The ANNALS of the American Academy of Political and Social Science, , vol. 561(1), pages 81-95, January.
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    6. Eve Chiapello & Luc Boltanski, 2005. "The New Spirit of Capitalism," Post-Print hal-00680089, HAL.
    7. Gazi Islam, 2012. "Recognition, Reification, and Practices of Forgetting: Ethical Implications of Human Resource Management," Grenoble Ecole de Management (Post-Print) hal-01232667, HAL.
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    Cited by:

    1. Timothy Kiessling & Jane F. Maley & Sandeep Yadav & Marina Dabić, 2026. "Gender and Innovation During a Business Crisis," Gender, Work and Organization, Wiley Blackwell, vol. 33(4), pages 1327-1346, July.

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