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The impact of online micro-influencers on behavioural intentions: The case of mobile phone customers in Ho Chi Minh City

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  • Kieu Anh Tai

    (Ho Chi Minh City Open University, Vietnam)

  • Le Minh Duy

    (Ho Chi Minh City Open University, Vietnam)

  • Nguyen The Khai

    (Ho Chi Minh City Open University, Vietnam)

Abstract

The advances of the Internet and social media offer customers nowadays more opportunities to inform their decisions with product information - not only that promoted by the company but also content shared by micro-influencers. This study aims to investigate the impact of online micro-influencers on the customer’s behavioural intentions. A survey was conducted using convenience sampling with customers in Ho Chi Minh City who have bought or intended to buy smartphones upon viewing online product reviews. Data, upon having been collected and screened, included 371 usable responses and were analysed using PLS-SEM. Results show that the customer’s perceptions of opinion leadership of micro-influencers and their parasocial interactions with micro-influencers positively influence the customer’s behavioural intentions (intention to follow the advice and intention to recommend) through message quality. Managerial implications are also discussed in the paper.

Suggested Citation

  • Kieu Anh Tai & Le Minh Duy & Nguyen The Khai, 2021. "The impact of online micro-influencers on behavioural intentions: The case of mobile phone customers in Ho Chi Minh City," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 11(2), pages 114-126.
    • Handle: RePEc:bjw:econen:v:11:y:2021:i:2:p:114-126
    DOI: 10.46223/HCMCOUJS.econ.en.11.2.1309.2021
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    References listed on IDEAS

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    4. Casaló, Luis V. & Flavián, Carlos & Ibáñez-Sánchez, Sergio, 2020. "Influencers on Instagram: Antecedents and consequences of opinion leadership," Journal of Business Research, Elsevier, vol. 117(C), pages 510-519.
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