IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i11p304-315.html
   My bibliography  Save this article

Why Does It Fail? A Systematic Review of End-Users’ Challenges in Business Intelligence

Author

Listed:
  • Mohd Mustafa Alfariz

    (Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia)

  • Ariff Md Ab Malik

    (Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia)

  • Anitawati Mohd Lokman

    (College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Shah Alam, Malaysia)

Abstract

Business Intelligence (BI) has become an essential tool for modern organisations, facilitating strategic decision-making through data analysis and actionable insights. Despite extensive research on organisational challenges, there is a gap in understanding the adoption and usage barriers at the individual level. Following the PRISMA 2020 protocol, this systematic literature review includes empirical studies from Scopus and Web of Science, published between 2021 and September 2024. Using automation and qualitative methods, 18 documents were selected, identifying 12 themes across three domains: technology, individual, and organisation. The study reveals the interconnected nature of these determinants, with some acting as antecedents or precedents to others. Subsequent research should delve into external influences on users and other understudied factors. This review offers comprehensive insights into the multifaceted challenges faced by end-users, offering valuable guidance for researchers and practitioners in successful BI implementation.

Suggested Citation

  • Mohd Mustafa Alfariz & Ariff Md Ab Malik & Anitawati Mohd Lokman, 2024. "Why Does It Fail? A Systematic Review of End-Users’ Challenges in Business Intelligence," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(11), pages 304-315, November.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:304-315
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-11/304-315.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/why-does-it-fail-a-systematic-review-of-end-users-challenges-in-business-intelligence/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Placide Poba-Nzaou & Sylvestre Uwizeyemungu & Mariem Saada, 2019. "Critical Barriers to Business Intelligence Open Source Software Adoption," International Journal of Business Intelligence Research (IJBIR), IGI Global Scientific Publishing, vol. 10(1), pages 59-79, January.
    2. Zhang, Yucheng & Xu, Shan & Zhang, Long & Yang, Mengxi, 2021. "Big data and human resource management research: An integrative review and new directions for future research," Journal of Business Research, Elsevier, vol. 133(C), pages 34-50.
    3. Junwen Zhu & Weishu Liu, 2020. "A tale of two databases: the use of Web of Science and Scopus in academic papers," Scientometrics, Springer;Akadémiai Kiadó, vol. 123(1), pages 321-335, April.
    4. Reinking, Jeff & Arnold, Vicky & Sutton, Steve G., 2020. "Synthesizing enterprise data to strategically align performance: The intentionality of strategy surrogation," International Journal of Accounting Information Systems, Elsevier, vol. 36(C).
    5. Maria José Sousa & Ivo Dias, 2020. "Business Intelligence for Human Capital Management," International Journal of Business Intelligence Research (IJBIR), IGI Global Scientific Publishing, vol. 11(1), pages 38-49, January.
    6. Sascha Kraus & Matthias Breier & Sonia Dasí-Rodríguez, 2020. "The art of crafting a systematic literature review in entrepreneurship research," International Entrepreneurship and Management Journal, Springer, vol. 16(3), pages 1023-1042, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Stefano D’Angelo & Angelo Cavallo & Antonio Ghezzi & Francesco Di Lorenzo, 2024. "Understanding corporate entrepreneurship in the digital age: a review and research agenda," Review of Managerial Science, Springer, vol. 18(12), pages 3719-3774, December.
    2. Shuangqing Sheng & Wei Song & Hua Lian & Lei Ning, 2022. "Review of Urban Land Management Based on Bibliometrics," Land, MDPI, vol. 11(11), pages 1-25, November.
    3. Durán-Romero, Gemma & López, Ana M. & Beliaeva, Tatiana & Ferasso, Marcos & Garonne, Christophe & Jones, Paul, 2020. "Bridging the gap between circular economy and climate change mitigation policies through eco-innovations and Quintuple Helix Model," Technological Forecasting and Social Change, Elsevier, vol. 160(C).
    4. Rosa Lombardi & Raffaele Trequattrini & Federico Schimperna & Myriam Cano-Rubio, 2021. "The Impact of Smart Technologies on theManagement and Strategic Control: A Structured Literature Review," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2021(suppl. 1), pages 11-30.
    5. Justin R. Hall & Selen Savas-Hall & Eric H. Shaw, 2023. "A deductive approach to a systematic review of entrepreneurship literature," Management Review Quarterly, Springer, vol. 73(3), pages 987-1016, September.
    6. Olegas Beriozovas & Dalia Perkumienė & Mindaugas Škėma & Abdellah Saoualih & Larbi Safaa & Marius Aleinikovas, 2024. "Research Advancement in Forest Property Rights: A Thematic Review over Half a Decade Using Natural Language Processing," Sustainability, MDPI, vol. 16(19), pages 1-28, September.
    7. Paola Alzate & Juan F. Mejía-Giraldo & Isabella Jurado & Sara Hernandez & Alexandra Novozhenina, 2024. "Research perspectives on youth social entrepreneurship: strategies, economy, and innovation," Journal of Innovation and Entrepreneurship, Springer, vol. 13(1), pages 1-22, December.
    8. Paola Clerici Maestosi & Monica Salvia & Filomena Pietrapertosa & Federica Romagnoli & Michela Pirro, 2024. "Implementation of Positive Energy Districts in European Cities: A Systematic Literature Review to Identify the Effective Integration of the Concept into the Existing Energy Systems," Energies, MDPI, vol. 17(3), pages 1-27, February.
    9. Perez-Vega, Rodrigo & Hopkinson, Paul & Singhal, Aishwarya & Mariani, Marcello M., 2022. "From CRM to social CRM: A bibliometric review and research agenda for consumer research," Journal of Business Research, Elsevier, vol. 151(C), pages 1-16.
    10. Hui Li & Weishu Liu, 2020. "Same same but different: self-citations identified through Scopus and Web of Science Core Collection," Scientometrics, Springer;Akadémiai Kiadó, vol. 124(3), pages 2723-2732, September.
    11. Nguyen Thi Nha Trang & Thanh-Thuy Nguyen & Hong V. Pham & Thi Thu Anh Cao & Thu Huong Trinh Thi & Javad Shahreki, 2022. "Impacts of Collaborative Partnership on the Performance of Cold Supply Chains of Agriculture and Foods: Literature Review," Sustainability, MDPI, vol. 14(11), pages 1-28, May.
    12. Angerer, Martin & Hoffmann, Christian Hugo & Neitzert, Florian & Kraus, Sascha, 2021. "Objective and subjective risks of investing into cryptocurrencies," Finance Research Letters, Elsevier, vol. 40(C).
    13. Sascha Kraus & Paul Jones & Norbert Kailer & Alexandra Weinmann & Nuria Chaparro-Banegas & Norat Roig-Tierno, 2021. "Digital Transformation: An Overview of the Current State of the Art of Research," SAGE Open, , vol. 11(3), pages 21582440211, September.
    14. Thu-Hang Hoang & Thi-Trang Tran & Lam Nha Tu Huynh & Dung Khanh Vo & Bao Gia Huynh & Tam Minh Thi Tran & Nguyen Dang Nguyen, 2025. "Advances and barriers in promoting green logistics 4.0 from a multi-stakeholder perspective–a systematic review," Environment Systems and Decisions, Springer, vol. 45(2), pages 1-19, June.
    15. Dr. Zahra Ishtiaq Paul & Hafiz Muhammad Sohail Khan, 2024. "Reshaping the future of HR: Human Resource Analytics and Talent Management," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(2), pages 332-340.
    16. Zhentao Liang & Jin Mao & Kun Lu & Gang Li, 2021. "Finding citations for PubMed: a large-scale comparison between five freely available bibliographic data sources," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(12), pages 9519-9542, December.
    17. Dušan Nikolić & Dragan Ivanović & Lidija Ivanović, 2024. "An open-source tool for merging data from multiple citation databases," Scientometrics, Springer;Akadémiai Kiadó, vol. 129(7), pages 4573-4595, July.
    18. Esther Calderon-Monge & Domingo Ribeiro-Soriano, 2024. "The role of digitalization in business and management: a systematic literature review," Review of Managerial Science, Springer, vol. 18(2), pages 449-491, February.
    19. Parul Khurana & Kiran Sharma, 2022. "Impact of h-index on author’s rankings: an improvement to the h-index for lower-ranked authors," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(8), pages 4483-4498, August.
    20. Margarida Rodrigues & Cidália Oliveira & MárioFranco & Ana Daniel, 2024. "A Bibliometric Study About the Rural Creative Class: Proposal of a Conceptual Framework and Future Agenda," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(3), pages 15278-15303, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:304-315. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.