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Factors Affecting Employee Performance in The Hospitality Industry in Batam City, Indonesia

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  • Muhammad Donal Mon

    (Faculty of Business and Management. Universitas Internasional Batam)

  • Friska Ariani Br Sitepu

    (Faculty of Business and Management. Universitas Internasional Batam)

Abstract

This his study sought the analyze was conducted the effect of work motivation, leadership style, training, organizational culture and customer satisfaction on employee performance in hotel employees in Batam City. This research is descriptive with a quantitative approach. The research data collection technique are carried out by distributing questionnaires to hotel employees and as many as 230 data were collected, then the data was tested using the SPSS program software. The results of the study show that the hypothesis proves that work motivation, leadership style, training, and customer satisfaction have a positive effect on employee performance that mean the higher the value for these variables will improve employee performance. It is intended from the test results for a significance of less than 0.05 while organizational culture in this study is not proven to have an effect on employee performance with a significance value of 0.860 greater than 0.05 and the F test significance value of 0.000, the Adjusted R Square test result is by 0.412, meaning that the variables in this study can explain the performance of employees at hotels in Batam by 41.2%, the rest is explained by other variables not included in this study.

Suggested Citation

  • Muhammad Donal Mon & Friska Ariani Br Sitepu, 2023. "Factors Affecting Employee Performance in The Hospitality Industry in Batam City, Indonesia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 1086-1094, July.
    • Handle: RePEc:bcp:journl:v:7:y:2023:i:7:p:1086-1094
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    References listed on IDEAS

    as
    1. Soha El Achi & Esther Sleilati, 2016. "The effect of coaching on employee performance in the human resource management field: the case of the Lebanese banking sector," International Journal of Trade and Global Markets, Inderscience Enterprises Ltd, vol. 9(2), pages 137-169.
    2. Muhammad Irfani Hendri, 2019. "The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(7), pages 1208-1234, June.
    3. Sandhu, Moeed Ahmad & Iqbal, Javed & Ali, Waris & Tufail, Muhmmad Sajid, 2017. "Effect of Employee Motivation on Employee Performance," Journal of Business and Social Review in Emerging Economies, CSRC Publishing, Center for Sustainability Research and Consultancy Pakistan, vol. 3(1), pages 85-100, June.
    4. repec:eme:ijlma0:ijlma-03-2016-0031 is not listed on IDEAS
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