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Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera

Author

Listed:
  • Dandes Rifa*

    (Faculty of Economics, Bung Hatta University, Indonesia)

  • Siti Rahmi

    (Faculty of Economics, Bung Hatta University, Indonesia)

  • Daniati Puttri

    (Faculty of Economics, Bung Hatta University, Indonesia)

Abstract

This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.

Suggested Citation

  • Dandes Rifa* & Siti Rahmi & Daniati Puttri, 2018. "Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 659-664:2.
    • Handle: RePEc:arp:tjssrr:2018:p:659-664
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    References listed on IDEAS

    as
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    2. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
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