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Organisational Support in Knowledge Transfer Activities towards ERP Success: Scale Development and Validation

Author

Listed:
  • Nur Izzah Muallah*

    (Faculty of Technology Management and Business, University of Tun Hussein Onn Malaysia, Batu Pahat, Johor, Malaysia)

  • A. H. Nor Aziati

    (Faculty of Technology Management and Business, University of Tun Hussein Onn Malaysia, Batu Pahat, Johor, Malaysia)

Abstract

The successes of ERP system in an organization depend on knowledge transfer activities being made and the effectiveness of the transferred knowledge between the parties involved. It is important to determine a set of knowledge transfer activities that need to be done besides efforts undertaken by the organisation in ensuring ERP success. Currently, there is still lacking of standard knowledge transfer measurement and organisational support that impacted ERP system. Previous research has reported various factor impacted the transfer of knowledge in strategic alliances and joint venture. Nonetheless, organisational support is the least factor mentioned especially studies from Malaysia. Addresses this gap, the main purpose of this study is to develop a validated scale of organisational support in supporting knowledge transfer activities towards ERP system success. The study has adapted six stages of scale development and validation of measurement items according to legitimate measures. The measurement scales formed are based on literature review and field studies conducted to increase the reliability and validity values. Organisational support constructs were divided into Top Management Support, Communication and User Training and Education. Total of 16 items have been successfully established for further validation.

Suggested Citation

  • Nur Izzah Muallah* & A. H. Nor Aziati, 2018. "Organisational Support in Knowledge Transfer Activities towards ERP Success: Scale Development and Validation," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 264-271:2.
    • Handle: RePEc:arp:tjssrr:2018:p:264-271
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    References listed on IDEAS

    as
    1. Shan L. Pan & Sue Newell & Jimmy Huang & Robert D. Galliers, 2007. "Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 58(3), pages 404-419, February.
    2. T. Ramayah & Matthew H. Roy & Sawaridass Arokiasamy & Imad Zbib & Zafar U. Ahmed, 2007. "Critical success factors for successful implementation of enterprise resource planning systems in manufacturing organisations," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 2(3), pages 276-297.
    3. Gabriel Szulanski & Dimo Ringov & Robert J. Jensen, 2016. "Overcoming Stickiness: How the Timing of Knowledge Transfer Methods Affects Transfer Difficulty," Organization Science, INFORMS, vol. 27(2), pages 304-322, April.
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