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Exploring the association of corporate social responsibility and employees’ organisational citizenship behaviour: A study in Pakistan

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  • Rabiha Hassan

    (Macquarie University, Sydney, New South Wales, Austraila)

Abstract

The motivation of the study was to find the link between Corporate Social Responsibility (CSR) and Organisational Citizenship Behaviour (OCB) among employees in the Pakistani context. Although in previous research, the studies have investigated how CSR influences organisational outcomes, there remains limited research examining its effects on employees’ attitudes and behaviour. To address this research gap, the current study examined the link between CSR programs and OCB. Further, the current study considers the range of criticisms regarding managerial imposition of ethical values on employees. This study also examined the variables of communication satisfaction and Perceived Organisational Politics (POP). This study was based on primary questionnaire data from over 200 non-managerial employees from a single case study organisation in Pakistan. The study found that three elements of CSR: CSR regarding the government, customer and social issues were significant in promoting or fostering employee's OCB. Interestingly, the results indicated that CSR towards employees was not significant for employee's OCB. The results also demonstrated that POP and communication satisfaction fully interfere the association between CSR and OCB. The theoretical and practical implications of the results are discussed, and suggestions are offered for future studies.

Suggested Citation

  • Rabiha Hassan, 2018. "Exploring the association of corporate social responsibility and employees’ organisational citizenship behaviour: A study in Pakistan," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 4(1), pages 27-40.
    • Handle: RePEc:apb:jabsss:2018:p:27-40
    DOI: 10.20474/jabs-4.1.4
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    References listed on IDEAS

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    1. Mingqiong Zhang & David Fan & Cherrie Zhu, 2014. "High-Performance Work Systems, Corporate Social Performance and Employee Outcomes: Exploring the Missing Links," Journal of Business Ethics, Springer, vol. 120(3), pages 423-435, March.
    2. Stansbury, Jason & Barry, Bruce, 2007. "Ethics Programs and the Paradox of Control," Business Ethics Quarterly, Cambridge University Press, vol. 17(2), pages 239-261, April.
    3. Iman M Arafa Mohamed & Wafaa Salah, 2016. "Investigating corporate social responsibility disclosure by banks from institutional theory perspective," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(6), pages 280-293.
    4. Reinhard Steurer, 2010. "The role of governments in corporate social responsibility: characterising public policies on CSR in Europe," Policy Sciences, Springer;Society of Policy Sciences, vol. 43(1), pages 49-72, March.
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