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Business Process Outsourcing As A Tool For Improving Enterprise Efficiency

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  • Krstić, Bojan
  • Kahrović, Ernad

Abstract

The purpose of this paper is pointing out the relevance of outsourcing of business process project and strategic option for improving enterprise efficiency and realizing the competitive advantage. The aim of the paper is designing a conceptual model for implementation of BPO concept, which contains four generic steps: establish a business process outsourcing team, conduct a business process analysis, determine BPO possibilities, develop and present the business plan of BPO. The proposed model helps the clients and service provider organizations in understanding critical steps in realizing the intended BPO project.

Suggested Citation

  • Krstić, Bojan & Kahrović, Ernad, 2015. "Business Process Outsourcing As A Tool For Improving Enterprise Efficiency," Ekonomika, Journal for Economic Theory and Practice and Social Issues, Society of Economists Ekonomika, Nis, Serbia, vol. 61(3), pages 1-12, September.
    • Handle: RePEc:ags:sereko:212935
    DOI: 10.22004/ag.econ.212935
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    References listed on IDEAS

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    1. Anju Mehta & Achilles Armenakis & Nikhil Mehta & Feruzan Irani, 2006. "Challenges and Opportunities of Business Process Outsourcing in India," Journal of Labor Research, Transaction Publishers, vol. 27(3), pages 324-338, June.
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    Cited by:

    1. Krstic, Bojan & Kahirovic, Ernad & Stanisic, Tanja, 2015. "Business Process Management In Hotel Industry: A Proposed Framework For Operating Processes," Ekonomika, Journal for Economic Theory and Practice and Social Issues, Society of Economists Ekonomika, Nis, Serbia, vol. 61(4), pages 1-13, December.

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    Keywords

    Industrial Organization;

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