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Appointment Scheduling System for a Primary Hospital

Author

Listed:
  • Norman GWANGWAVA

    (Botswana International University of Science and Technology, Botswana)

  • Kgalalelo D. NTESANG

    (Botswana International University of Science and Technology, Botswana)

Abstract

This paper proposes an appointment scheduling framework using an SMS-based queue management system to reduce patient waiting times in a primary hospital. The patient registration device contains a GSM module and a microcontroller that allows patients to book an appointment for consultation through sending and receiving messages. The system has the potential to reduce patient waiting times by over 95%.

Suggested Citation

  • Norman GWANGWAVA & Kgalalelo D. NTESANG, 2021. "Appointment Scheduling System for a Primary Hospital," Database Systems Journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(1), pages 40-55.
    • Handle: RePEc:aes:dbjour:v:12:y:2021:i:1:p:40-55
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    References listed on IDEAS

    as
    1. Lawrence W. Robinson & Rachel R. Chen, 2010. "A Comparison of Traditional and Open-Access Policies for Appointment Scheduling," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 330-346, June.
    2. Wen-Ya Wang & Diwakar Gupta, 2011. "Adaptive Appointment Systems with Patient Preferences," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 373-389, July.
    3. Landi, Stefano & Ivaldi, Enrico & Testi, Angela, 2018. "Socioeconomic status and waiting times for health services: An international literature review and evidence from the Italian National Health System," Health Policy, Elsevier, vol. 122(4), pages 334-351.
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