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The Quality of Educational Services in Higher Education – Assurance, Management or Excellence?

Author

Listed:
  • Roxana Sârbu

    (The Bucharest Academy of Economic Studies, Romania)

  • Anca Gabriela Ilie

    (The Bucharest Academy of Economic Studies, Romania)

  • Antonia Cristiana Enache
  • Dan Dumitriu

Abstract

The present paper has as its target to present the regulations characterizing the quality of educational services in higher education, with a view to identifying the system which is the most efficient and revealing for their real quality. This approach also takes into account the central role that key intellectual and cultural responsibilities play in the development of modern society, as well as the moral impact of higher education on society as a whole. The authors reach the conclusion that, in order to have real quality in higher education, it is important to introduce a quality management system and to constantly improve it, using as feedback the satisfaction of clients and other interested parties, with the intention of attaining performance and excellence.

Suggested Citation

  • Roxana Sârbu & Anca Gabriela Ilie & Antonia Cristiana Enache & Dan Dumitriu, 2009. "The Quality of Educational Services in Higher Education – Assurance, Management or Excellence?," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 383-392, June.
    • Handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:383-393
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    Citations

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    Cited by:

    1. Mihai-Florin Bacila & Marcel Ciprian Pop & Mircea Andrei Scridon & Raluca Ciornea, 2014. "Development of an Instrument for Measuring Student Satisfaction in Business Educational Institutions," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(37), pages 841-841, August.
    2. Ioan Plăiaş & Ciprian-Marcel Pop & Raluca Băbuţ & Dan Cristian Dabija, 2011. "Employers’ Perception Of Competences Acquired Through Academic Marketing Training In Knowledge Based Economy," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(30), pages 448-463, June.
    3. Anca Gabriela Ilie & Mihaela Maftei & Oana Antonia Colibasanu, 2011. "Sustainable Success in Higher Education by Sharing the Best Practices as a Result of Benchmarking Process," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 688-697, November.
    4. Speranţa Pirciog & Aniela Matei & Bertha Sănduleasa & Mihaela Ghenţa, 2010. "Consumption of Public Childcare and Educational Services: an End-User Perspective," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 546-557, June.
    5. Razvan DINA, 2015. "How influence the MOOCs platforms the quality of knowledge," Oeconomics of Knowledge, Saphira Publishing House, vol. 7(2), pages 2-13, April.
    6. Marta-Christina Suciu & Irina-Virginia Drăgulănescu & Alexandru Ghiţiu-Brătescu & Luciana Picioruş & Cosmin Imbrişcă, 2011. "Universities` Role in Knowledge-Based Economy and Society. Implications for Romanian Economics Higher Education," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(30), pages 420-436, June.
    7. Sorin-George Toma, 2011. "Exploratory Research On Students` Opinions Regarding The Features Of The Educational Process In A Knowledge-Based Economy," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(30), pages 565-579, June.
    8. Rahmat Nurcahyo & Fany Apriliani & Erlinda Muslim & Alan Dwi Wibowo, 2019. "The Analysis of the Implementation of 5-S Principles Integrated With ISO 9001 Requirements at Higher Education Level," SAGE Open, , vol. 9(3), pages 21582440198, August.
    9. Ecaterina Milica DOBROTA & Roxana SARBU & Silvius STANCIU, 2022. "The SMEs Accessibility to Public Procurement in Romania. The Grounds for Bids Rejection," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 68-75.
    10. Codruţa Dura & Claudia Isac, 2014. "The diagnosis of the quality of educational services within the University of Petroşani," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 14(1), pages 71-90.
    11. Mariana Nicolae, 2015. "The quality of the educational process at university department level – a community of practice view," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(39), pages 815-815, May.
    12. Alexandra-Maria Drule & Irimie Emil Popa & Razvan Nistor & Alexandru Chis, 2014. "Quality of the Teaching Process and its Factors of Influence from the Perspective of Future Business Specialists," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(37), pages 827-827, August.

    More about this item

    Keywords

    excellence; performance; quality management; quality assurance; quality indicators;
    All these keywords.

    JEL classification:

    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • I29 - Health, Education, and Welfare - - Education - - - Other
    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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