Organisational Memory and Innovation Across Projects: Integrated Service Provision in Engineering Design Firms
AbstractThis paper provides an exploration of the dynamics of organisational remembering in firms operating through projects. The paper focuses in particular on the deliberate use of experience accumulated in the past in order to sustain innovation in the provision of services. It relies on the notions of boundary objects and brokers to empirically explore how a common memory crossing occupational and organisational boundaries is built. In so doing, it highlights how a boundary object as memory device in a project environment operates at different levels, i.e. personal, project-specific, organisational-specific and occupational specific, and how it takes different formats to perform its roles at each level. Finally, the paper highlights the role of specific communities, beyond that of specific individuals, as boundary brokers.
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Bibliographic InfoPaper provided by SPRU - Science and Technology Policy Research, University of Sussex in its series SPRU Working Paper Series with number 117.
Length: 26 pages
Date of creation: 01 Jul 2004
Date of revision:
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More information through EDIRC
project development; innovation processes; organisational memory; boundary brokers;
Find related papers by JEL classification:
- O22 - Economic Development, Technological Change, and Growth - - Development Planning and Policy - - - Project Analysis
- O31 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
This paper has been announced in the following NEP Reports:
- NEP-ALL-2005-05-07 (All new papers)
- NEP-BEC-2005-05-07 (Business Economics)
- NEP-CBE-2005-05-07 (Cognitive & Behavioural Economics)
- NEP-INO-2005-05-07 (Innovation)
- NEP-TID-2005-05-07 (Technology & Industrial Dynamics)
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