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The container terminal characteristics and customer’s satisfaction

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Author Info

  • Vítor Caldeirinha

    ()
    (Centro de Estudos de Gestão; School of Economics and Management (ISEG))

  • J. Augusto Felício

    ()
    (School of Economics and Management; Technical University of Lisbon)

  • Andreia Dionísio

    (CEFAGE-UÉ, Évora University (UÉ))

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    Abstract

    This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.

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    File URL: http://www.cefage.uevora.pt/en/content/download/3867/48563/version/1/file/2013_14.pdf
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    Bibliographic Info

    Paper provided by University of Evora, CEFAGE-UE (Portugal) in its series CEFAGE-UE Working Papers with number 2013_14.

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    Length: 17 pages
    Date of creation: 2013
    Date of revision:
    Handle: RePEc:cfe:wpcefa:2013_14

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    Related research

    Keywords: Port characteristics; Container terminal; Customer’s satisfaction; SEM.;

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    1. Lourdes Trujillo & Beatriz Tovar, 2007. "The European Port Industry: An Analysis of its Economic Efficiency," Maritime Economics and Logistics, Palgrave Macmillan, vol. 9(2), pages 148-171, June.
    2. Stephen Cahoon, 2007. "Marketing communications for seaports: a matter of survival and growth," Maritime Policy & Management, Taylor & Francis Journals, vol. 34(2), pages 151-168, April.
    3. Onut, Semih & Tuzkaya, Umut R. & Torun, Erçin, 2011. "Selecting container port via a fuzzy ANP-based approach: A case study in the Marmara Region, Turkey," Transport Policy, Elsevier, vol. 18(1), pages 182-193, January.
    4. Cullinane Kevin & Song Dong-Wook & Ji Ping & Wang Teng-Fei, 2004. "An Application of DEA Windows Analysis to Container Port Production Efficiency," Review of Network Economics, De Gruyter, vol. 3(2), pages 1-23, June.
    5. Hung, Shiu-Wan & Lu, Wen-Min & Wang, Tung-Pao, 2010. "Benchmarking the operating efficiency of Asia container ports," European Journal of Operational Research, Elsevier, vol. 203(3), pages 706-713, June.
    6. Tongzon, Jose & Heng, Wu, 2005. "Port privatization, efficiency and competitiveness: Some empirical evidence from container ports (terminals)," Transportation Research Part A: Policy and Practice, Elsevier, vol. 39(5), pages 405-424, June.
    7. Mateus Magala & Adrian Sammons, 2008. "A New Approach to Port Choice Modelling," Maritime Economics and Logistics, Palgrave Macmillan, vol. 10(1-2), pages 9-34, March.
    8. Vítor Caldeirinha & J. Augusto Felício & Andreia Dionísio, 2013. "Effect of the container terminal characteristics on performance," CEFAGE-UE Working Papers 2013_13, University of Evora, CEFAGE-UE (Portugal).
    9. Gérard P. Cachon & Marshall Fisher, 2000. "Supply Chain Inventory Management and the Value of Shared Information," Management Science, INFORMS, vol. 46(8), pages 1032-1048, August.
    10. Chang, Young-Tae & Lee, Sang-Yoon & Tongzon, Jose L., 2008. "Port selection factors by shipping lines: Different perspectives between trunk liners and feeder service providers," Marine Policy, Elsevier, vol. 32(6), pages 877-885, November.
    11. Su-Han Woo & Stephen Pettit & Anthony K C Beresford, 2011. "Port evolution and performance in changing logistics environments," Maritime Economics and Logistics, Palgrave Macmillan, vol. 13(3), pages 250-277, September.
    12. Bichou, K. & Gray, R., 2005. "A critical review of conventional terminology for classifying seaports," Transportation Research Part A: Policy and Practice, Elsevier, vol. 39(1), pages 75-92, January.
    13. Teng-Fei Wang & Kevin Cullinane, 2006. "The Efficiency of European Container Terminals and Implications for Supply Chain Management," Maritime Economics and Logistics, Palgrave Macmillan, vol. 8(1), pages 82-99, March.
    14. Trujillo, L. & Tovar, B., 2007. "The European port industry: an analysis of its economic efficiency," Working Papers 07/05, Department of Economics, City University London.
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