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Promoting Rule Compliance in Daily-Life: Evidence from a Randomized Field Experiment in the Public Libraries of Barcelona

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Author Info

  • Jose Apesteguia
  • Patricia Funk and Nagore Iriberri

Abstract

We study how to promote compliance with rules in every day situations. Having access to unique data on the universe of users of all public libraries in Barcelona, we test the effect of sending email messages with different contents. We find that users return their items earlier if asked to do so in a simple email. Emails reminding users of the penalties associated with late returns are more effective than emails with just a generic reminder. We find differential treatment effects by user types. The characteristics we analyze are previous compliance, gender, age, and nationality.

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File URL: http://research.barcelonagse.eu/tmp/working_papers/492.pdf
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Bibliographic Info

Paper provided by Barcelona Graduate School of Economics in its series Working Papers with number 492.

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Date of creation: Aug 2010
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Handle: RePEc:bge:wpaper:492

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Postal: Ramon Trias Fargas, 25-27, 08005 Barcelona
Phone: +34 93 542-1222
Fax: +34 93 542-1223
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Web page: http://www.barcelonagse.eu
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Related research

Keywords: Rule Compliance; Pro-Social Behavior; Field Experiment; Public Libraries;

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References

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Cited by:
  1. Linardi, Sera & Tanaka, Tomomi, 2013. "Competition as a savings incentive: A field experiment at a homeless shelter," Journal of Economic Behavior & Organization, Elsevier, vol. 95(C), pages 240-251.
  2. Altmann, Steffen & Traxler, Christian, 2012. "Nudges at the Dentist," IZA Discussion Papers 6699, Institute for the Study of Labor (IZA).

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