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The Effects of Employment Counseling on Labor Market Outcomes for Adults and Dislocated Workers: Evidence from a Nationally Representative Experiment

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  • Sheena McConnell
  • Peter Z. Schochet
  • Dana Rotz
  • Ken Fortson
  • Paul Burkander
  • Annalisa Mastri

Abstract

This article examines the effects of “intensive services” provided by the Adult and Dislocated Worker programs, two of the largest employment service programs in the United States. Intensive services include one‐on‐one staff assistance—assessments, coaching, career counseling, and service referrals. The study was a randomized controlled trial conducted in 28 randomly selected sites, with the randomization of job seekers to research groups with or without access to intensive services, yielding study findings with both internal and external validity. Using survey and administrative earnings data, we find that access to intensive services increased earnings by between 7 and 20 percent over a three‐year follow‐up period; these benefits exceed program costs from the perspective of both taxpayers and society as a whole. Although impacts were larger for more educated job seekers and in areas with higher rates of unemployment, impacts were similar across many other subgroups, including for adults compared with dislocated workers.

Suggested Citation

  • Sheena McConnell & Peter Z. Schochet & Dana Rotz & Ken Fortson & Paul Burkander & Annalisa Mastri, 2021. "The Effects of Employment Counseling on Labor Market Outcomes for Adults and Dislocated Workers: Evidence from a Nationally Representative Experiment," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 40(4), pages 1249-1287, September.
    • Handle: RePEc:wly:jpamgt:v:40:y:2021:i:4:p:1249-1287
    DOI: 10.1002/pam.22305
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    References listed on IDEAS

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    1. Ohto Kanninen & Hannu Karhunen & Jeremias Nieminen, 2021. "Behavior and Effectiveness of Decentralized Employment Offices," Working Papers 332, Työn ja talouden tutkimus LABORE, The Labour Institute for Economic Research LABORE.

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