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Resources and capabilities driving performance in the hotel industry

Author

Listed:
  • Valentina Božič

    (Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia)

  • Ljubica Knežević Cvelbar

    (Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia)

Abstract

Purpose – The purpose of this paper is to provide an overview of the resources and capabilities framing sustainable competitive advantages in the hotel industry. Design – What is driving performance of firms is an on-going question evoking considerable interest among academics and practitioners alike. This has driven a large body of conceptual and empirical research. Empirical testing of sustainable competitive advantages driving performance in the hospitality industry has been one of the most researched topics in the last three decades. This paper summarises and reflects on those findings. Methodology – Paper uses content analysis to review the existing studies in order to understand resources and capabilities driving the performance in the hotel industry. Findings - Results show that most of the studies in the hospitality industry focus on investigating the impact of intangible resources and capabilities on hotel performance. In most of the cases studies use knowledge as a main driver of performance. Interestingly tangible resources are rarely considered and included in the research. Originality of the research – Literature has so far failed to provide a review paper summarising empirical results of many studies that explored drivers of hotels performance. This paper brings a theoretical contribution summarising and reflecting on the current body of knowledge.

Suggested Citation

  • Valentina Božič & Ljubica Knežević Cvelbar, 2016. "Resources and capabilities driving performance in the hotel industry," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 22(2), pages 225-246, December.
    • Handle: RePEc:tho:journl:v:22:y:2016:n:2:p:225-246
    DOI: 10.20867/thm.22.2.8
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    References listed on IDEAS

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    Cited by:

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    2. Tsionas, Mike G. & Patel, Pankaj C., 2023. "Tinkering or orchestrating? The value of country-level asset management capability and entrepreneurship outcomes," International Journal of Production Economics, Elsevier, vol. 255(C).
    3. Alexis Ioannidis & Konstantinos J. Chalvatzis & Leonidas C. Leonidou & Zhiteng Feng, 2021. "Applying the reduce, reuse, and recycle principle in the hospitality sector: Its antecedents and performance implications," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3394-3410, November.
    4. Sumrin, Samina & Gupta, Suraksha & Asaad, Yousra & Wang, Yichuan & Bhattacharya, Saurabh & Foroudi, Pantea, 2021. "Eco-innovation for environment and waste prevention," Journal of Business Research, Elsevier, vol. 122(C), pages 627-639.
    5. Pilar Portillo-Tarragona & Sabina Scarpellini & Jose M. Moneva & Jesus Valero-Gil & Alfonso Aranda-Usón, 2018. "Classification and Measurement of the Firms’ Resources and Capabilities Applied to Eco-Innovation Projects from a Resource-Based View Perspective," Sustainability, MDPI, vol. 10(9), pages 1-23, September.
    6. Veiga, Gabriela Lobo & Pinheiro de Lima, Edson & Frega, José Roberto & Gouvea da Costa, Sérgio Eduardo, 2021. "A DEA-based approach to assess manufacturing performance through operations strategy lenses," International Journal of Production Economics, Elsevier, vol. 235(C).

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    More about this item

    Keywords

    resources; capabilities; competitive advantage; performance; hospitality;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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