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Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach

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Listed:
  • Miri Kim

    (Sogang University)

  • Jaeki Song

    (Texas Tech University)

  • Jason Triche

    (University of Montana)

Abstract

Organizations today desire strategies that place them on the frontiers of service innovation. In this research, we provide a novel research framework that incorporates resources and capabilities and how they affect elements of service innovation. This research draws on the resource-based view of the firm to define firm’s internal resources and outside (i.e., relational) capabilities. Because firms compete in a dynamically changing market, we introduce dynamic service capabilities as three distinct processes that allow resources and relational capabilities to affect components of service innovation. Three propositions are introduced in addition to specific examples of promising future empirical work using service-oriented firms. This study aims to contribute to service innovation through a theoretical foundation in which we posit how firms develop their service innovation through a dynamic service capabilities framework. Contributions to theory and practice are discussed in addition to limitations to the study.

Suggested Citation

  • Miri Kim & Jaeki Song & Jason Triche, 2015. "Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach," Information Systems Frontiers, Springer, vol. 17(3), pages 533-546, June.
    • Handle: RePEc:spr:infosf:v:17:y:2015:i:3:d:10.1007_s10796-014-9505-6
    DOI: 10.1007/s10796-014-9505-6
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    21. Dessì, Cinzia & Dettori, Angela & Floris, Michela, 2023. "Exploring different configurations of entrepreneurial orientation in small artisan family firms: A multi-case study," Journal of Family Business Strategy, Elsevier, vol. 14(3).
    22. Zhang, Gongyi & Zhao, Shukuan & Xi, Yujuan & Liu, Na & Xu, Xiaobo, 2018. "Relating science and technology resources integration and polarization effect to innovation ability in emerging economies: An empirical study of Chinese enterprises," Technological Forecasting and Social Change, Elsevier, vol. 135(C), pages 188-198.
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