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Experience and satisfaction of visitors to museums and cultural exhibitions

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  • María Rojas

    ()

  • María Camarero

    ()

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    Abstract

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    File URL: http://hdl.handle.net/10.1007/BF02893284
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    Bibliographic Info

    Article provided by Springer in its journal International Review on Public and Non Profit Marketing.

    Volume (Year): 3 (2006)
    Issue (Month): 1 (June)
    Pages: 49-65

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    Handle: RePEc:spr:irpnmk:v:3:y:2006:i:1:p:49-65

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    Web page: http://www.springer.com/business/journal/12208

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    Web: http://link.springer.de/orders.htm

    Related research

    Keywords: Satisfaction; expectations; disconfirmation; quality; emotions;

    References

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    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Westbrook, Robert A & Oliver, Richard L, 1991. " The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction," Journal of Consumer Research, University of Chicago Press, vol. 18(1), pages 84-91, June.
    2. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    3. Babin, Barry J. & Griffin, Mitch, 1998. "The nature of satisfaction: An updated examination and analysis," Journal of Business Research, Elsevier, vol. 41(2), pages 127-136, February.
    4. Bolton, Ruth N & Drew, James H, 1991. " A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, University of Chicago Press, vol. 17(4), pages 375-84, March.
    5. Wirtz, Jochen & Bateson, John E. G., 1999. "Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm," Journal of Business Research, Elsevier, vol. 44(1), pages 55-66, January.
    6. George, William R. & Berry, Leonard L., 1981. "Guidelines for the advertising of services," Business Horizons, Elsevier, vol. 24(4), pages 52-56.
    7. Oliver, Richard L & Swan, John E, 1989. " Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction," Journal of Consumer Research, University of Chicago Press, vol. 16(3), pages 372-83, December.
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    Cited by:
    1. Matos Cámara Rafael Fabricio & San Martín Gutiérrez Sonia, 2012. "Análisis sobre la reputación de marca, las emociones y la confianza como formadoras de la satisfacción del turista," Contaduría y Administración:Revista Internacional, Accounting and Management: International Journal, vol. 57(4), pages 253-286, octubre-d.

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