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Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm

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Author Info
Wirtz, Jochen
Bateson, John E. G.
Abstract

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File URL: http://www.sciencedirect.com/science/article/B6V7S-3V8CTB2-7/2/a098a85c63baa93030e497c3c19bb5a2
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Publisher Info
Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 44 (1999)
Issue (Month): 1 (January)
Pages: 55-66
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Handle: RePEc:eee:jbrese:v:44:y:1999:i:1:p:55-66

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Web page: http://www.elsevier.com/locate/jbusres

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  1. Ana B. Casado & Francisco J. Mas & Hans Kasper, 2006. "Explaining Satisfaction In Double Deviation Scenarios: The Effects Of Anger And Distributive Justice," Working Papers. Serie EC 2006-09, Instituto Valenciano de Investigaciones Económicas, S.A. (Ivie). [Downloadable!]
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This page was last updated on 2009-12-30.

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